• Provide support for hardware and software issues, responding to user inquiries via phone, email, or in-person.
• Troubleshoot and resolve technical problems related to computer systems, printers, and peripherals.
• Assist in the installation, configuration, and maintenance of desktop computers, laptops, and associated equipment.
• Utilize tools such as Jira for tracking support tickets and managing service requests efficiently.
• Implement software updates and patches using SCCM (System Center Configuration Manager).
• Manage user accounts and permissions in Active Directory.
• Analyze network connectivity issues within LAN environments to ensure optimal performance.
• Document solutions and maintain knowledge base articles for future reference.
• Collaborate with other IT team members to improve processes and enhance system reliability.
  Job Type: Full-time
  Pay: From $43,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In perso

Please refer the Job description for details