Desktop Support at Teksystems Global Services LLC

Logan, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

25.0

Posted On

08 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Break/Fix, IT Support, Hardware Support, Software Support, Troubleshooting, Communication, Service Management, System Outages, Proactive Support, Installation, Upgrades, Networking, Manufacturing Setting, Ladders, Scissor Lifts

Industry

IT Services and IT Consulting

Description

Description This role is a 100% onsite Desktop Support role and you will be working first shift (8 am to 5 pm), 100% onsite with some on call (remote support). Must have your own vehicle to drive between to different locations in the Cache Valley. This is a 6 month contract with a high possibility of being extended. This is a break/fix role but must be comfortable on ladders and scissor lifts in a manufacturing setting. This is also for one role but could turn into two or three if we are able to find them good candidates. This person ensures service level agreements for IT systems and function are met including workstations, phones, servers, networking equipment, network connected lab and plant equipment, etc. He/she coordinates and communicates Global IT system outages and supports the plants through down time. This role works closely with many Global IT teams and business units to support technologies critical to plant and business applications and their performance, availability, and security. • Provides support and follow-up to partners with hardware, phone, or other identified IT support items or process issues. • Identifies and addresses trends in support issues and corrects the root cause or works with the right team to do so. • Diagnoses, repairs, installs, performs, or facilitates upgrades on IT supported software and hardware according to our clients standard operating procedures. • Focuses on proactive support and directing that work to the proper support teams. • Maintains communications with partners during the resolution process, while ensuring there is ownership of the issue. • Utilizes the Service Management tool to enter, issues and requests. Updates until complete. • Communicates system outages to those affect at assigned plant(s). • Rolls out new processes, hardware, or software. • Provides 24x7-support for plant/region as needed. Job Type & Location This is a Contract position based out of Logan, UT. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Logan,UT. Application Deadline This position is anticipated to close on Nov 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Desktop Support role involves providing support for IT systems, ensuring service level agreements are met, and coordinating communications during system outages. The role also includes diagnosing, repairing, and upgrading IT hardware and software in a manufacturing environment.