PREFERRED QUALIFICATIONS:

• Familiarity with Mac iOS environments
• Experience providing support to senior or VIP-level users
• Knowledge of and experience with SCCM
  Job Type: Permanent
  Pay: $35.00-$37.00 per hour
  Expected hours: 40 per wee

• Deliver high-quality support by responding to calls and tickets received by the Global Service Desk
• Resolve incidents and fulfill service requests within agreed timelines documented in the ticketing system
• Collaborate with colleagues to enhance collective technical expertise across the Service Desk team
• Continuously improve personal technical skills to increase first-contact resolution rates
• Keep users informed of ticket progress and resolutions through timely updates via calls or emails
• Adhere to processes and procedures with keen attention to detail
• Work across both the Canary Wharf and Central London office locations (as applicable)