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Desktop support-Windows operating system at NTT DATA

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Operating System, ChromeOS, Active Directory, Imaging, Troubleshooting, Firewall, Proxy, Antivirus Software, Citrix, Epic, Customer Service, Technical Support, IP Phone Installation, Preventive Maintenance, Vendor Management, Hardware Configuration

Industry

IT Services and IT Consulting

Description

Responsibilities include performing moderate-to-complicated configuration and repair of computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops and use advanced tools /technical knowledge to remediate client problems and conduct scheduled installations. Provide excellent customer service to a large end user base including VIP's onsite at customer's location regarding computing functionality, questions, diagnostics, assistance and consultations in one on one or group situations via in person, phone, email and video conferences, etc. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Provides technical feedback on technical process issues to improve overall service delivery. Windows /ChromeOS deployments Active Directory - Computer management Imaging using Ivanti Landesk Troubleshoot issues that may have been caused by firewall, proxy or antivirus software. Work with vendors to help troubleshoot and resolve vendor supported applications Smart hands for specific support towers Citrix / Epic - local device setting configurations for signature pads, scanners, credit card machines Support local nearby offices, flexibility for on-call/holiday and occasional weekend support, be able to travel to nearby campuses North Bergen, Central NJ campuses Physically able to lift and move Enterprise and Client technology hardware in our customer environments

Responsibilities

Perform configuration and repair of computer equipment and connected peripherals. Provide customer service and technical support to a large end user base, ensuring customer satisfaction and advising on preventive maintenance.