QUALIFICATIONS / EDUCATION

1. Strong background in use of Help Desk tools, processes, procedures, and environment, including call tracking software (Service Now, Five9, QLS)
2. Excellent analytical, problem-solving, customer service and communication (written and verbal) skills.
3. 1-3 years of strong customer service and technical support experience
4. Proven ability to write clear and concise problem descriptions.
5. Strong technical understanding of products supported by Quest Diagnostics.
6. Knowledge of Help Desk Best Practices and attainment of certification from appropriate Help Desk Institutes
7. Knowledge Management experience
8. Degree (AA / BS / BA) in computer related field. (Desired)
9. Demonstrated knowledge of PC operating systems, networking architecture, hardware and peripheral device configurations and connectivity methods.
10. Basic knowledge of Internet browsers, remote access / communication packages.
11. Ability to identify basic components of data and voice networks.
12. Ability to use the core products in the MS Office Suite.
13. Strong ability to work through complex problems and provide efficient and effective solutions.
14. Proven ability to deliver a high level of quality customer service.
    Job Type: Contract
    Pay: $22.00 - $23.00 per hour
    Expected hours: 40 per week
    Work Location: In perso

Please refer the Job description for details