LOCATION: MARKHAM, ON (5 DAYS ONSITE)

Job Title: Marketing Lab Technician (Technical Validation & Demo Support)
Summary:
We are seeking a highly motivated and technically proficient Lab Technician to join our dynamic Technical Marketing team. This role is critical in supporting the launch and promotion of our computing products. The ideal candidate will be responsible for setting up and maintaining test environments, executing technical validation tests on Windows-based PCs, validating customer use cases, creating clear and concise demo instructions, and providing general lab support to the marketing organization. This position requires a blend of hands-on technical skills, attention to detail, and excellent communication abilities.

Responsibilities:

• Technical Validation & Testing:

o Configure and maintain Windows PCs (hardware and software) used for product demonstrations, evaluations, and internal testing. This includes installing operating systems, drivers, utilities, and application software.
o Execute pre-defined technical validation test plans on Windows platforms to ensure product functionality and performance meet specifications. Document results accurately and thoroughly.
o Troubleshoot hardware and software issues encountered during testing and demonstrations.

o Perform basic diagnostics and repairs on lab equipment (PCs, peripherals, etc.).

• Use Case Validation:

o Work closely with Product Marketing Engineers to understand customer use cases and application scenarios.
o Set up and validate these use cases in a lab environment, ensuring proper functionality and demonstrating value proposition.

o Document validation results and identify potential issues or areas for improvement.

• Demo Support & Documentation:

o Develop clear, concise, and step-by-step instructions for product demonstrations targeted at various audiences (sales teams, customers, partners).
o Create visual aids (screenshots, diagrams) to accompany demo instructions.
o Maintain a library of demo scripts and supporting materials, ensuring they are up-to-date and accurate.
o Assist in the preparation of marketing collateral, including technical presentations and white papers.

QUALIFICATIONS:

• Education: Associate’s degree or equivalent technical certification in Computer Science, Electronics Technology, or a related field preferred.
• Experience:

o Entry-Level (0-2 years): Basic understanding of computer hardware and software principles. Experience building/troubleshooting PCs is a plus.

• Technical Skills:

o Proficient in Windows operating systems (Windows 10/11).
o Strong troubleshooting skills for both hardware and software issues.
o Experience with PC configuration, driver installation, and system updates.
o Familiarity with common diagnostic tools.

o Ability to read and interpret technical documentation.

• Soft Skills:

o Excellent attention to detail and accuracy.
o Strong written and verbal communication skills.
o Problem-solving aptitude.

• Technical Validation & Testing