POSITION SUMMARY

The Desktop Technician Level II provides advanced technical support for end-users, handling complex hardware, software, and network-related issues. This role builds on Level I responsibilities, requiring deeper technical expertise, problem-solving skills, and the ability to work independently or mentor junior technicians. The ideal candidate is proactive, detail-oriented, and committed to delivering high-quality IT support.

POSITION REQUIREMENTS

• Associate degree in IT, Computer Science, or related field; bachelor’s degree or advanced certifications (e.g., CompTIA Network+, Microsoft Certified: Modern Desktop Administrator) preferred.
• 2-4 years of experience in desktop support or a related IT role.
• Strong knowledge of computer hardware, operating systems, and networking protocols.
• Proficiency with enterprise tools like Active Directory, SCCM, or remote desktop solutions.
• Advanced troubleshooting skills for software, hardware, and basic network issues.
• Excellent communication and interpersonal skills, with a focus on customer service.
• Ability to work independently, prioritize tasks, and manage multiple tickets in a fast-paced environment.
• Strong documentation and organizational skills.

Please refer the Job description for details