At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Job Overview:
We are looking for a skilled Desktop Technician to provide both remote and in-office technical support for our company’s computing environment. This hybrid role requires a balance of on-site presence for hands-on tasks and remote work capabilities for virtual assistance.

Responsibilities and Duties:

• Provide first-level and second-level contact and problem resolution for all users with hardware, software, and application problems.
• Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
• Conduct remote troubleshooting and provide clear instructions.
• Install, upgrade, support, and troubleshoot for printers, computer hardware, and any other authorized peripheral equipment.
• Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment.
• Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, conferencing systems, application servers, and administrative systems.
• Document internal procedures and write reports on issues resolved remotely and in-office.
• Travel to the office for hardware support, system upgrades, and during critical situations.
• Assist Network teams with troubleshooting switches and routers as needed.
• Assist Telecom team with telephony devices and issues as needed.
• Assist Facilities teams with move-add-change requests as needed.

Qualifications:

• 1-2 years of previous endpoint support required.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to perform remote troubleshooting and provide clear instructions.
• Familiarity with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication skills.

Work Environment: This position will be performed in a hybrid setting, with a combination of remote work and on-site presence as required by IT support needs.

Physical Requirements:

• Ability to perform physical activities such as lifting and moving computer equipment.
• Flexibility to travel to the office location when required.

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
023395
Job Category:
Information Technology
Primary Location City:
Ann Arbor
Primary Location Region:
Michigan
Primary Location Postal Code:
48105
Primary Location Country:
United States of America
Additional Posting Location(s):

• Provide first-level and second-level contact and problem resolution for all users with hardware, software, and application problems.
• Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
• Conduct remote troubleshooting and provide clear instructions.
• Install, upgrade, support, and troubleshoot for printers, computer hardware, and any other authorized peripheral equipment.
• Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment.
• Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, conferencing systems, application servers, and administrative systems.
• Document internal procedures and write reports on issues resolved remotely and in-office.
• Travel to the office for hardware support, system upgrades, and during critical situations.
• Assist Network teams with troubleshooting switches and routers as needed.
• Assist Telecom team with telephony devices and issues as needed.
• Assist Facilities teams with move-add-change requests as needed