WORKING CONDITIONS

• Professional office environment.
• Must be able to work on-site in Belcourt, ND
• Traditional work schedule, Mon-Friday, core hours.
• Must be able to lift up to 75lbs.
• Must be able to stand, sit, walk, bend, lift, climb, and crawl.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.
  Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Perform system administration for specific operating systems within the assigned area of responsibility, including specialized software such as ESRI ArcGIS, Autodesk AutoCAD, and software unique to Indian Affairs and Indian Education.
• Providing technical and user support, with a strong focus on the customer experience.
• Reset passwords and manage user and device objects within Active Directory
• Apply patches, upgrades, and enhancements as they are approved by the customer.
• Perform software installations and troubleshooting for software issues, working with software vendors when needed.
• Troubleshoot hardware issues and perform needed repairs and failed component replacements, working with hardware vendors when needed.
• Imaging and configuring computers to the customer’s specifications and standards and deploying equipment to users.
• Perform network troubleshooting, patch network cables to appropriate jacks, patch panels, and switches, and cable management.
• Configure and connect devices to secure, manage networks, and the access protocols required for user connection and use.
• Configure and manage VoIP handsets and work with an appropriate team or vendor when there are system issues.
• Perform monitoring of all upgrades and enhancements
• Perform detail-oriented log reviews and troubleshooting.
• Act as a liaison with Tier III teams to resolve issues that may be out of the Tier II support scope.
• Mentor and support junior Desktop Technicians.
• Non-Essential Duties
• Other duties as assigned