Desktop Technician at JS International, Inc.

Fall River, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Communication Skills, Windows, Desktop Hardware, Remote Desktop Support, Active Directory, Exchange, Interpersonal Skills, Multi-tasking, Hardware Inventory, Software Licenses, System Upgrades, User Training, Fast-paced Environment

Industry

Manufacturing

Description

Description About the Company JSI Cabinetry is a cabinet wholesaler and manufacturer with multiple facilities across the United States. We pride ourselves in delivering value for our customers by offering high quality cabinetry at a fraction of the cost of high-end cabinet retailers. Our selection of styles and colors alongside our rich details and attractive finishes are sure to fit every lifestyle. About the Role We currently have an opportunity available for a Desktop Technician. The Desktop Technician will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of desktop systems, laptops and tablets. The ideal candidate should have excellent communication skills, a strong technical background, and the ability to work well in a fast-paced environment. Schedule: 100% Onsite at 485 Commerce Dr. Fall River MA 02720 Monday – Friday 7 AM- 4 PM May involve occasional evening or weekend availability to perform system upgrades or maintenance tasks Benefits: Medical Insurance Dental Insurance Vision Insurance Paid Time Off Life Insurance STD/LTD Insurance Accident Insurance Cancer Insurance Critical Illness Insurance 401k matching Key Responsibilities Serve as the first point of contact for end-users, providing technical support via phone, email, or in person. Document and track all reported issues in the ticketing system, prioritize and escalate as necessary, and communicate resolutions to end-users. Install, configure, and troubleshoot phones, desktop hardware and software. Diagnose and resolve hardware and software issues in a timely manner. Set up new phones, desktops, laptops, tablets and peripherals for end-users. Perform hardware and software upgrades as needed. Maintain accurate records of hardware inventory and software licenses. Work closely with the broader IT team to resolve complex or escalated technical issues, sharing knowledge and best practices. Follow standard operating procedures for IT support and ticket management. Keep abreast of new technologies and industry trends. Provide training and guidance to end-users on how to use computer systems effectively. Requirements High school diploma or equivalent Strong knowledge of Windows Experience with desktop hardware troubleshooting and repair. Experience with remote desktop support tools is desirable. Previous EDI experience preferred. Familiarity with Active Directory, Exchange, and other network protocols. Excellent communication and interpersonal skills. Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment. Ability to lift and carry equipment when necessary. Must be able to work on-site and occasionally travel to different locations to provide on-site support.

Responsibilities

The Desktop Technician will serve as the first point of contact for end-users, providing technical support and troubleshooting hardware and software issues. They will also document issues, install and configure systems, and maintain hardware and software records.