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Desktop Technician at Shiv Software Experts

Madison, WI 53703, USA -

Full Time

Start Date

Immediate

Expiry Date

19 Nov, 25

Salary

40.0

Posted On

20 Aug, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Directory Services, Automation, Knowledge Management, Customer Service, System Center, Security, Documentation

Industry

Information Technology/IT

Description

QUALIFICATIONS (10+ YEARS)

Strong customer service and problem-solving capabilities.
Expertise in directory services, System Center, imaging, automation, and remote tools.
Skilled in Windows deployments, Microsoft productivity suites, endpoint security, and Wi‑Fi troubleshooting.
Proficient in documentation, knowledge management, and team collaboration.

Responsibilities

ROLE SUMMARY

Provide expert-level support as the primary escalation point for advanced desktop systems and enterprise device issues. Lead Help Desk operations, manage device deployments and automation, oversee documentation and training, and collaborate with System Engineers to streamline technical processes.