A client of Innova Solutions is immediately hiring for a Desktop Technician / Technical Support / IT Helpdesk Analyst

EXPERIENCE:

• 2+ years of experience in IT Support, including helpdesk and desktop support roles.
• Experience with remote desktop tools, helpdesk ticketing systems, and diagnostic software.
• Hands-on experience with hardware troubleshooting and repairs (desktops, laptops, printers, etc.).
• Familiarity with Windows and macOS operating systems.
• Knowledge of PowerShell
• Knowledge of Excel commands/VLOOKUP
• Experience with Azure and Office 365

TECHNICAL SKILLS:

• Proficiency in diagnosing and resolving common technical issues (software, hardware, network).
• Experience with Windows 11, Office 365, and remote desktop services.
• Understanding of network fundamentals (TCP/IP, DNS, DHCP) and security best practices.

PREFERRED QUALIFICATIONS:

• Associate’s degree in information technology, Computer Science, or related field.
• Experience in a hybrid IT environment (both on-site and remote support).
• Knowledge of cloud-based technologies and services (Azure, AWS).