Are you looking to be part of a talented team of professionals, working towards Puerto Rico’s growing economy?
So you are in the right place!
Discover Puerto Rico is committed to assembling the greatest team of professionals and industry experts to continue to design and implement innovative Destination Marketing strategies to transform Puerto Rico’s visitor economy. We are searching for individuals who possess industry knowledge and technical skills, but most importantly we are focused on hiring a team that is passionate, hungry, inspired to serve, and committed to supporting a world-class DMO promoting Puerto Rico.

DESTINATION EXPERIENCE COORDINATOR

This incumbent will be responsible for providing comprehensive support to the sales and destination experience team by coordinating group service requests and ensuring seamless service delivery for incoming groups and clients. The incumbent will also lead the coordination, planning, and development of site inspection agendas in collaboration with Destination Experience Managers. The primary goal is to attract group and convention business to Puerto Rico, thereby increasing business opportunities for Discover Puerto Rico partners.

• Lead the logistical coordination of site inspections and familiarization trips (FAMs): purchasing airlift, confirming client appointments with industry partners, creating events in SimpleView, organizing all related documents, managing amenities, and providing on-site support as needed.
• Develop and maintain positive working relationships with clients and meeting planners through effective written and verbal communication to ensure satisfaction and seamless service delivery.
• Maintain clear and continuous communication with the National Sales Directors (NSDs) regarding services provided and client satisfaction.
• Assist with incoming service and information requests for all client-facing programs, including site inspections, FAMs, and group servicing.
• Attend local industry events, pre-planning sessions, and client meetings as approved by management to support business development and relationship-building.
• Maintain a high-level understanding of Puerto Rico’s history, culture, attractions, and geography to provide context and elevate the client experience during interactions.
• Familiarize yourself with Discover Puerto Rico’s promotional materials, special amenities, and industry offerings to support attendance-building and tailor client recommendations.
• Develop and maintain strong relationships with hotel and industry partners, and participate in programs or events to strengthen these partnerships.
• Manage administrative and financial tracking related to site inspections and FAMs, including: inputting in-kind/expenses reports in SimpleView, submitting RFPs to accounting, and supporting expense reporting in Nexonia.
• Add all definite group bookings to the department grid and track group servicing accurately.
• Maintain accurate and up-to-date group files and an organized department filing system.
• Stay updated on Discover Puerto Rico’s website, social media platforms, and other destination-related websites to provide clients with current information
• Must be available to occasionally support events on weekends or outside regular business hours, as required.