Destination Expert & City Host (Dubrovnik, Croatia) at JayWay Travel

, , -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Time Management, Problem Solving, Effective Communication, Local Knowledge, Concierge Support, Travel Planning, Detail-Oriented, Fluency in English, Fluency in Croatian, Flexibility, Tech Comfort

Industry

Leisure;Travel & Tourism

Description

Who Are We Looking For? Your Mission As a Destination Expert & City Host for Dubrovnik, Croatia, your mission is to craft unforgettable, authentic, and flawlessly executed travel experiences for our clients. You’ll combine expert trip planning, deep local knowledge, and personalized, concierge-level support to ensure every journey is seamless and memorable. See the Role in Action Get a quick insider look at what it’s like to be a JayWay Destination Expert. 👉Become a Destination Expert! Hear from our team about their day-to-day and how they create unforgettable travel experiences. Why Join Us — And What’s In It for You A Culture Built on Connection At JayWay, you’re not just joining a company—you’re joining a community of travel lovers who thrive on collaboration, authenticity, and passion. Work Globally, Be Based in Dubrovnik While this role is based in Dubrovnik, you’ll enjoy the perks of remote work as part of a diverse, global team of 100+ professionals across 20+ countries, staying connected with colleagues worldwide. Travel, Grow, Contribute From sponsored research trips to continuous learning, mentorship, and recognition programs, your development matters to us. Get Recognized & Rewarded From performance bonuses to epic annual gatherings across Europe, your hard work won’t go unnoticed. What Will Be Your Responsibilities? Communicate with guests prior to their arrival to fine-tune itineraries, set clear expectations, and ensure they feel fully prepared for their journey. Manage service bookings, including accommodations, private guides, transfers, and tours, ensuring every detail is confirmed and aligned with guest preferences. Provide concierge-style, on-the-ground support throughout each guest’s trip (via phone and WhatsApp), delivering prompt assistance and solutions when needed. Welcome guests personally upon arrival. Collaborate with local vendors and partners to maintain quality standards, confirm availability, and ensure seamless service delivery. Offer curated, thoughtful recommendations for restaurants, activities, and cultural experiences tailored to each guest’s interests and travel style. Stay well-informed about local events and travel trends to provide the most current advice and insights. Collect guest feedback and use it to continuously refine and enhance the quality of services and guest experiences. Contribute to creative projects in the off-season, such as writing or researching local content for blog posts and travel updates. What Makes You a Great Fit To thrive as a Destination Expert for Dubrovnik, Croatia, you’ll bring a unique mix of skills, experience, and passion: Location — You’re permanently based in Dubrovnik, Croatia. Since this role involves regularly meeting our guests in person, your location should make commuting quick and convenient. You know the city inside out — from hidden gems to local favorites — and can share those authentic, on-the-ground insights that make each trip truly special. Language Skills — You are fluent in English and Croatian, both written and spoken, to communicate confidently with travelers and partners. Relevant Experience — You have at least 2 years of hands-on experience in tourism, travel planning, or hospitality, with a solid track record of delivering high-quality service. Local Knowledge — You possess an in-depth understanding of Croatia’s culture, cuisine, geography, and hidden gems, allowing you to craft authentic, personalized travel experiences. Core Skills — You are skilled in customer service, time management, problem-solving, and effective communication, ensuring smooth and seamless journeys for clients. Personal Qualities — You are friendly, reliable, detail-oriented, and passionate about travel, always striving to create unforgettable guest experiences. Flexibility — You are available during the day to support travelers and can adapt quickly to unexpected changes or challenges. Tech Comfort — You are comfortable using cloud-based tools and apps such as Google Workspace, Monday.com, and WhatsApp to stay organized and responsive. Why You’ll Love Working With Us Competitive pay and performance bonuses that reward your hard work and success. Company-funded remote office setup, including a laptop, phone, and ergonomic equipment, to help you work comfortably from anywhere. Access to top-tier training, mentorship, and certifications to support your professional growth. In-person training in Europe with our experienced senior team, helping you build expertise and connections. Participation in our annual all-company gatherings, where the global team comes together to connect and celebrate. Dedicated wellness support, because your well-being matters to us. A collaborative, international team culture united by a shared passion for travel and delivering unforgettable experiences. Our Hiring Process We review every application with care and a human touch—no AI involved. Our process typically includes: A short one-way video interview where you can share a bit about your background and work setup. An initial video interview via Google Meet. A real-time, hands-on assessment to give you a practical sense of the role. A final interview with senior team leads. We’ll keep you informed at every stage—because your time matters, and transparency is key. Ready to Join the Journey? If you're passionate about creating unforgettable travel experiences and want to be part of the amazing team at JayWay, apply now. Submit your CV in English and a short note about why you’d be a great fit. 👉 Explore JayWay’s story JayWay Travel Inc. is committed to ensuring equal opportunities, with recruitment and selection decisions based solely on qualifications and merit, without regard to protected characteristics.

Responsibilities

Communicate with guests to fine-tune itineraries and manage service bookings, ensuring every detail aligns with guest preferences. Provide on-the-ground support throughout each guest’s trip and collaborate with local vendors to maintain quality standards.