Destination Planner, Concierge & Property Manager, St. Michaels at Inspirato

St. Michaels, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

35.0

Posted On

12 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury Hospitality, Property Management, Concierge Services, Itinerary Planning, Vendor Coordination, Time Management, Attention To Detail, Customer Service, Light Maintenance, MS Outlook, MS Word, MS Excel, MS PowerPoint, Communication Skills, Organization, Multitasking

Industry

Hospitality

Description

Position: Destination Planner, Concierge & Property Manager Location: St. Michaels, Maryland Department: Vacation Experience Reports to: Destination Manager   Job Overview The Destination Planner, Concierge & Property Manager is a dynamic, service-oriented professional responsible for delivering exceptional member experiences while managing the day-to-day operations of Inspirato luxury residences. This role combines personalized concierge service with hands-on property management, including conducting routine inspections, coordinating vendor services, and ensuring homes meet brand standards for quality, safety, and appearance. Based in Talbot County, the ideal candidate is highly organized, proactive, and familiar with local activities and resources, capable of anticipating member needs and maintaining operational excellence to ensure a seamless and memorable stay. A passion for luxury service, pride in operational rigor, and meticulous attention to detail are essential to consistently elevating the Inspirato experience. Success in this role requires strict adherence to standard operating procedures and checklists, along with a disciplined, proactive approach to residential property care.   Job Responsibilities and Tasks: * Administrative Tasks – compliance of daily tasks are imperative to the success in the role. This includes submitting expense reports on time, completing tasks for each arrival, and more. * Time Management – you are expected to manage your time appropriately. Prioritizing tasks and working efficiently to complete job requirements in the maximum 40-hour work week based on business needs. You will also be expected to clock in and out to log your time accurately. * Ensure consistent communication with the designated Manager for questions or concerns regarding property management, pre-arrival planning, member services, and member satisfaction and resolutions. * Maintain an unwavering commitment to service excellence by upholding luxury standards in all aspects of guest service, communication, and property presentation. * Execute each task with precision and pride—ensuring every detail, from staging to inspection to itinerary delivery, reflects Inspirato’s commitment to elevated hospitality. * Provide extraordinary service delivery for members from planning to execution to create memorable experiences by staying abreast of new updates and procedural changes. * Pre-Trip Planning: * Create/review customized itinerary, including managing all vendor communication to reserve activities utilizing Inspirato systems * Maintain consistent and constant communication with members to ensure all needs and wants of member are met * Providing accurate and knowledgeable information on the destination the member is visiting * Pre-arrival: * Review member profiles with special notes, reach out to the planner or Member Success Director for clarification. * Stock the home with groceries and stage it for arrival. * Finalize personalized itinerary with Personal Vacation Advisor and guests. * Arrival: * Conduct pre-arrival inspection to identify and resolve issues prior to guest arrival, ensuring asset health and home readiness to Inspirato standards, paying particular attention to cleanliness, consumables levels, etc. * Light maintenance items will be required both prior to arrival, during a member stay and when home is vacant * Deliver and present groceries, meet and greet, itinerary review, housekeeping schedule confirmation, ROAF, and last-minute changes. * During Stay: * Be accessible for all special requests and on-call emergencies. * Perform daily in-person check-ins with the member to ensure satisfaction and to inspect housekeeping service completion and quality. * Prepare incidental folio for guests. * Departure: * Present guests with incidental folio for signature, confirm departure and transport times, assist with luggage and transportation, and issue a thank-you letter or personal note. * Conduct a check-out inspection to identify any damages and begin preparing the residence for the next arrival. * Submit a recap and share stories/photos. * Maintenance and Property Coordination: * Follow all property management checklists and SOPs with precision, ensuring no detail is overlooked in the preparation, maintenance, and inspection of each residence. * Property Maintenance Inspections: Scheduled pre-arrival walk throughs to identify and resolve maintenance issues prior to guest arrival and maintain asset health and appearance. * Coordination of preventive & corrective services: Scheduling preventive maintenance programs and responding to corrective maintenance needs * Emergency Service: Prompt response to any identified or requested maintenance within 24 hours by a trained and uniformed service professional * Storm Preparedness: Execute hurricane and storm preparedness checklist provided by Inspirato. * Self-Service Resolutions: Independently perform light maintenance tasks such as: * Changing air filters (HVAC, range hood) * Tightening hinges or handles * Replacing light bulbs * Testing & replacing smoke detectors and CO alarms * Resetting tripped breakers * Touching up paint and patching small holes * Unclogging drains and toilets * Replacing toilet flappers & checking for leaks * Cleaning calcium/lime build-up from fixtures * Skimming pools and hot tubs * Oversee property management projects to establish timelines and meet deadlines.   What Excellence Looks Like: * Take full ownership of property condition and presentation, executing all maintenance, inspections, and staging responsibilities with rigor and consistency to ensure each residence reflects brand standards and aesthetic excellence. * Demonstrate a strong sense of pride in delivering high-touch, detail-oriented service, where even the smallest elements—from the staging of a room to the tone of a welcome note—reflect the luxury standard. * Follow established checklists and procedures with discipline and precision, ensuring operational excellence is never left to chance. * Maintain a mindset of consistency, hospitality, and proactive service—anticipating member needs before they arise and delivering seamless experiences with grace and care. Desired Qualifications: * Bachelor’s Degree; preferably in hospitality management or business administration * Hospitality and guest service experience, including solid knowledge of the local area. * Honest, respectful, trustworthy, dependable, caring, and fun. * Excellent employee and member interaction. * Organization and high level of attention to detail with the ability to multitask. * Excellent oral, and written communication and listening skills. * Upbeat, positive disposition with a genuine “can do” attitude. * Proficient with communication technology (MS Outlook, Word, Excel, PowerPoint, and chat applications) * Flexible schedule, including long days, nights, holidays, and weekends. * Must be able to lift up to 50 pounds and have a reliable vehicle with a valid Driver’s license. Compensation – $28 - $35 per hour We believe in building a compensation structure that reflects the comparable market pay rate for positions at companies similar in size, revenue generation and geographic location; in addition to individual factors including seniority, performance-based merit, education/training, and experience related to scope of responsibilities. Paid Time Off: Accrues each pay period, totaling 15 days annually, plus nine paid holidays. Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage. HSA/FSA/Commuter Benefits: Pre-tax savings and spending plans, including employer HSA contributions. FAM Trip: After one year of employment, eligible for one three-to-four-night stay per calendar year in an Inspirato property, subject to availability and program terms. About Us Based in Denver, Colorado, Inspirato is a luxury travel company providing affluent travelers access to a managed and controlled portfolio of hand-selected vacation options to ensure world-class service and certainty. Our portfolio features 100+ destinations, 350+ luxury homes, 50+ hotels and resorts, and custom travel experiences worldwide, available exclusively to our members. At Inspirato, our mission is to inspire lasting memories and relationships by enhancing the way our members experience the world. Guided by our core values of care, courage, collaboration, and curiosity, we strive to deliver exceptional service and unique travel opportunities that create unforgettable experiences. Join us in our journey to enrich lives through meaningful connections and inspire a world of lasting memories! Equal Opportunity Employer We are passionately committed to promoting diversity, equity, and inclusion in all we do—within our workplace, through our business initiatives, in our marketing efforts, and in the causes we support. As an innovator in the industry, we recognize the valuable role diverse perspectives play in keeping us at the forefront of our business. Together, we span ages, abilities, cultures, races, religions, gender identities, and sexual orientations. We not only embrace those differences; we celebrate them. Inspirato is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to fostering an inclusive environment where everyone feels valued and respected. Application deadline: All applications are due by 5pm MST, July 10th, 2026

Responsibilities

Manage day-to-day operations of luxury residences, including routine inspections, light maintenance, and vendor coordination. Deliver high-end concierge services by planning customized itineraries and ensuring seamless member experiences from arrival to departure.