QUALIFICATIONS

Minimum Qualifications:- Bachelor’s degree or higher- At least 5 years of experience in vendor management or corporate relocation operations, able to motivate vendors and mobilize their resources to achieve business goals.- Experience managing a teamPreferred Qualifications:- Strong communication and problem-solving skills, high level of resilience, and the ability to adapt according to business development needs.- Strong data analysis and logical thinking abilities, able to analyze business data from different dimensions and develop improvement plans.- Mandarin language skills are preferred, as the role involves close collaboration with employees from China who are relocating to the AMS region

Team Summary:Destination Services Team is a part of the Global Mobility Services department. We are committed to supporting ByteDancers at all stages of their mobility journey and providing best-in-class destination services experience through professional management of destination service resources, ensuring the reliable adoption of standard global mobility processes and policies, and managing external vendor performance.Destination services include:* Home rental service: Assist with finding housing options, negotiating lease terms* Settling-in service: Assist with bank account opening, utilities set up, etc* Area tour service: Introduce the community facilities of the area surrounding the office and popular areas for renting* School search service: If there are accompanying children, share information on local schools, accompany school visits, provide guidance on the school application process, etc.Responsibilities:- Responsible for overseeing the landing destination services in all countries in the AMS region, managing local vendors, improving employee satisfaction scores, and standardizing operational processes- Assign cases in the AMS region to vendors, and ensure a high level of service delivery and employee experience by effectively managing global vendors and local partners, and setting up operational processes and mechanisms, etc.- As a key point of contact, deal directly with employees and stakeholders on escalations or complex matters, in a timely and proactive manner, including coordinating service delivery and follow-up resolution between local service providers and employees- Monitor and manage vendor spending by reviewing invoices and ensuring a cost-efficient approach is taken.- Work closely with Policy team, HROP team, and business teams, understand business needs, to ensure preparedness- Responsible for employee experience improvement, which involves building and updating the knowledge base for all AMS countries, training both internal and external stakeholders, as well as creating and updating country-specific checklists, guidelines, and manuals.- Participating in the new RMC invite tenders procurement process and evaluation.