Destination Services Operations Manager at Terranea Resort

Rancho Palos Verdes, California, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

80000.0

Posted On

28 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Planning, Logistics Management, Financial Management, Supplier Negotiation, Contracting, On-site Execution, Staffing Plan Development, Program Financials, Client Invoicing, Transportation Coordination, Guest Relations, Problem Resolution, Banquet Event Orders, Vendor Confirmation, SOP Creation, System Proficiency

Industry

Hospitality

Description

Overview The Operations Manager is responsible for ensuring flawless execution of group events and programs through meticulous operational planning and coordination. This role oversees all aspects of program logistics, financial management, supplier and on-site delivery. The position requires strong organizational skills, attention to detail, and the ability to manage multiple stakeholders to deliver exceptional client experiences while maintaining budgetary and contractual compliance. Responsibilities Manage logistics, oversee event execution for all events within in-house Destination Management Department. Operations Function: Schedule planning visit as required Generate and maintain Program Financials, including costing, client invoicing, etc. All aspects of supplier/venue management including negotiations and contracting Develop on-site Staffing Plan and coordinate with Activities Leaders as needed Create Program Production Packet and distribute to staff as required Manage all aspects of Supplier Invoicing including generation and system input for processing Attend Pre-Convention Meetings alongside DS Sales Manager Facilitate contracted transportation for group events. Manage all aspects of onsite execution, including hotel communication Submit any outstanding supplier invoices for processing Maintain complete knowledge of all Destination Services offerings and be able to clearly articulate to guests. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations and resolve guest complaints, ensuring guest satisfaction. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Create banquet event orders and diagrams for each event as needed Send 3-Day vendor confirmations to all activity vendors with updated numbers. Create Event Overviews for large programs or programs where there were issues. Create estimates and program agendas as requested by department managers. Confirm/verify that all space necessary for each program. Relay all necessary information to staff to ensure successful event execution. Attend Resume meetings. Create and update activity SOPs. Communicate with Accounting in regards to department expenses and vendor needs. Have a clear understanding of BirchStreet, Salesforce, and POS System. Order necessary supplies (both for the office and for group events). Additional Duties & Responsibilities: Flexibility with other aspects of the Destination Services team upon request of managers. Flexibility with other services not pertaining to guest services, but dealing with the resort. Qualifications High school graduate. 2 years recreation, hospitality or special event experience. Fluency in English both verbal and non-verbal. Provide legible communication. Ability to: Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest’s service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data. Compensation Base Pay Start Rate: $70,304 - $80,000/Yr + Incentive We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! #LI-KR1 #LI-Onsite

Responsibilities

The Operations Manager ensures flawless execution of group events by meticulously planning and coordinating all operational aspects, including logistics, financial management, and supplier oversight. This role involves managing on-site delivery and maintaining strict budgetary and contractual compliance to deliver exceptional client experiences.