Destination Services Specialist/Meetings & Events at The Greater Boston Convention and Visitors Bureau

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Tourism Services, Communication, Presentation Skills, Interpersonal Skills, Organizational Skills, Collaboration, Time Management, Problem Solving, Customer Service, Microsoft Office, Adobe Creative Suite, Professionalism, Responsiveness, Follow-Up, Event Planning

Industry

Hospitality

Description

Description Meet Boston's Destination Services team is seeking a dynamic Specialist, Meetings & Events to assist groups who are confirmed for meetings and events booked in Boston with the services they need to support their meeting. The individual in this role will report to the Vice President, Destination Services | Meetings & Events, and work closely with managers, specialists, and sales team within the department. As a team, they will be a critical player in the service provisions for groups and organizations who are holding meetings and events in the Boston region. The goal is to make sure that there is the potential of repeat bookings. Requirements Experience in hospitality/tourism services is required, comfort interacting with the public is a plus Solid working knowledge of Boston and a passion for hospitality Excellent communication, presentation and interpersonal skills Strong organizational, collaboration, and time management skills Additional training and certification in sales, meetings/events planning will be considered an advantage Proficiency with Microsoft Office Suite including Word, Excel, and PowerPoint. Working knowledge of Adobe Create Suite products preferred Self-sufficient with the ability to work independently and balance work-life and job responsibilities Excellent aptitude for professionalism, responsiveness, and follow-up Exceptional problem solving skills & a "customer first" attitude are required College degree preferred Responsibilities Include: • Distributing Service Requests thought the Meet Boston lead system, The Hub on MeetBoston.com for group business booked into Boston • Retrieve RFPs via CVENT and MeetBoston.com • Conduct personalized and efficient site tours of Boston to assist the planner in gathering and evaluating data on hotels, meeting facilities, restaurants and other location appropriate for the organization’s needs • Provide groups with publications (guidebooks and maps) and materials (photos, B-Roll, Boston text, DVD) and Social Media (Facebook, Twitter, Instagram, Pinterest, YouTube, Linked In) to assist with promoting their meeting in Boston. • Work with city officials on personalized welcome letters and permits. • Provide information on advertising and marketing opportunities in the city. • Research and provide information on CSR programs available that fit with the client’s mission. • Additional services as requested by clients. Job Type: Full-time, Monday to Friday; some weekend and evening work required. Currently a hybrid position, 2 days remote, 3 days in the office Meet Boston offers a comprehensive benefits package including health and dental plans, 401(k), vacation, PTO and sick time, company-paid life and disability coverage, flexible work arrangements, and an exciting, collegial work environment. Meet Boston is proud to be an equal opportunity and affirmative action employer. We value diversity and are committed to creating a workplace that reflects this commitment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Responsibilities

The specialist will assist groups confirmed for meetings and events in Boston by distributing service requests and conducting personalized site tours. They will also provide promotional materials and work with city officials on welcome letters and permits.