Destinations Experience Manager at MSC Cruises

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Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team management, Customer service, Excursion planning, Complaint management, Hospitality management, Communication skills, Training and development, Computer literacy, Selling techniques, Destination knowledge

Industry

Travel Arrangements

Description

Your Purpose To drive the onboard planning and execution of destination excursions and assure that Guests' expectations are exceeded throughout the delivery of the respective services. Your Impact • Drive the Destinations Team in the delivery of high standards of service with regards to bookings and disembarkation arrangements. • Motivate and coach the Destinations Team to provide highest service rendering throughout the voyages. • Provide guests with ports and destinations experience information. • Ensure the implementation of Standard Procedure Manual with regards to destination excursions activities. • Handle guest complaints and queries. • Manage, train, and develop the Destinations Team. • Collaborate with the shoreside Destinations Team to enhance the provided support and services. Your Journey So Far • A minimum of 4-year’s experience in the position with diverse luxury Hospitality and/ or luxury Cruise lines. • Previous experience in Start Ups/Pre-openings is an advantage. • Current and accurate knowledge of history, culture, geography and excursions operations of ports of call. • Experience in complaints management and selling techniques. • Excellent communication and team management skills. • Computer literacy and ability to operate office equipment. Basic Windows based programs knowledge. • Proficient in English. Any additional language, particularly European languages, is considered an advantage. Your Essentials • Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area. Our commitment At Explora Journeys, we are redefining luxury ocean travel － where discovery, well-being, and a deep respect for the seas come together in harmony. We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea. Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.

Responsibilities

The Destinations Experience Manager is responsible for planning and executing onboard destination excursions while ensuring high service standards. They also lead, train, and motivate the Destinations Team to exceed guest expectations throughout the voyage.