Destinations Operation Manager at TravelStaytioncom

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Team Collaboration, Training, Guest Care, Finance Management, Problem Solving, Inventory Management, Customer Feedback, Concierge Services, Property Maintenance, Cleaning Standards, Seasonal Operations, Expense Tracking, Supplier Communication, Marketing Collaboration, Performance Monitoring

Industry

Travel Arrangements

Description

At TravelStaytion we are refining the vacation rental industry. Our mission is to transform properties into five-star vacation home rentals, elevating serviced stays for the discerning traveler while offering at the same time game changing technology. We represent and work together with a curated selection of 120,000+ properties in over 950 destinations across the globe delivering exceptional travel experiences to property owners and their guests. With our HQ in London and with more than 12 years of continuous operation, we are proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We offer a work experience unlike any other, creating opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a fast-moving environment. Operations • Responsible for the relocation of the local representative and cleaning team to the destination ( if necessary). • Establish and maintain collaborations with maintenance, cleaning, and concierge companies locally at each destination. • Implement TravelStaytion’s standards for all properties. • Train local representatives on TravelStaytion’s standards. • Schedule ad hoc checks on properties to check that standards are being kept. • Opening and Closing of the Season. Schedule the opening & closing for all houses & organize the respective procedures with local reps. • Promote a culture of excellence in guest care. • Conduct regular operations meeting to discuss routine operational matters, departmental performance targets and guest feedback. • Be responsible for all day-to-day queries, complaints or problems that arise from the host’s side. • Closely follow up the deadlines of improvements to the properties (amenities needed, repairs and replacements). • Responsible for collecting the inventories for all the houses 1 week before the closing. • In collaboration with the local representative of each destination, ensure a high-level host satisfaction Finance • Check and collect all the expenses for each destination. • Responsible to collect all the invoices from the Local Rep and the suppliers. • Responsible for payments to the suppliers and partners in communication with finance. • Check the concierge income – invoices. • Responsible to collect the owner’s expenses claim form from the local rep. • Create a welcome box with the cooperation of the Marketing Department. • Create a form with all the information we need about the stock. • Monitor and reply to guest reviews on all the platforms and share feedback with the team to improve services. A friendly and forward thinking working environment Hybid work set up after the 3rd month of employment Wellness Activities Annual performance based bonus

Responsibilities

The Destinations Operation Manager is responsible for overseeing the relocation of local representatives and cleaning teams, establishing collaborations with local service providers, and ensuring that TravelStaytion's standards are met across properties. They will also handle day-to-day queries and complaints from hosts, monitor property improvements, and conduct regular operational meetings.