Detention Custody Officer at Serco Plc

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

32653.0

Posted On

03 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Emotional Intelligence, Calm Under Pressure, Respect for Diversity, Physical Resilience, Mental Resilience, Empathy

Industry

Facilities Services

Description

Gatwick Immigration Removal Centre, RH6 0PQ Full-Time, Permanent £29,563 rising to £32,653 Are you compassionate and resilient? Are you interested in secure and meaningful work? Join our team as a Detention Custody Officer (DCO) at Gatwick Immigration Removal Centre. This isn't your typical security role – you'll use your strengths as you work with people during what's often the most difficult period of their lives. What you’ll do You'll maintain a safe, secure environment while treating everyone with dignity and respect. The people in our care come from all walks of life – some are awaiting asylum decisions, others have completed prison sentences. What they all have in common is that they need someone who can remain calm, professional and empathetic even in challenging situations. This is hands-on work. You'll be dealing with people who may be confused, frightened, angry or distressed. Your ability to communicate clearly, de-escalate tensions and show genuine care can make all the difference. Hours and pay 40 hours per week on average A mix of day and night shifts (6-12 hours each) A structured rota system, ensuring fair distribution A starting salary of £29,563, increasing to £32,653 after 6 months Important note on location: Public transport links are limited, so ideally you'll live within 30 miles of the Centre. We run a free minibus from Gatwick Airport (Atlantic House) for employees using public transport. What we offer Training that sets you up for success: You'll complete a comprehensive 7-week training programme (fully paid) before you start. This covers everything from conflict resolution to cultural awareness, giving you the confidence and skills to handle whatever comes your way. Room to grow: This role can be a stepping stone to leadership positions or specialist roles within Serco. We're invested in helping our people develop their careers long-term. Benefits worth having: 224 hours of annual leave (including bank holidays) Pension contributions matched up to 6% Free parking on site Paid breaks during night shifts Subsidised meals (plus one free meal per day) Full uniform provided Employee discounts through Serco Benefits and Blue Light Card What we're looking for You don't need previous experience in this field, but you do need: Strong communication skills and emotional intelligence The ability to stay calm under pressure Respect for people from all backgrounds and cultures Physical and mental resilience A genuine desire to help people in difficult circumstances Experience working with vulnerable groups or in multicultural environments would be valuable but isn't essential. Our application process Step 1: Complete your online application Step 2: Virtual interview (1 hour via Microsoft Teams) if shortlisted Step 3: Assessment day including group exercises, fitness test and site tour Step 4: 7-week training course (full attendance is required) Checks and vetting This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Hold indefinite leave to remain Have lived in the UK for at least three years For general right-to-work guidance, please visit the UK Home Office website. This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office. You will be required to obtain Home Office CTC & Enhanced DBS with adult and child barring vetting clearances (which required 5 years of checkable history). Ready to make a real difference? This work isn't easy, but it's incredibly rewarding. You'll be part of a team that believes everyone deserves to be treated with dignity, regardless of their circumstances. Apply now to start your journey with Serco. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&icareersUK@serco.com. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j&icareersUK@serco.com to discuss.

Responsibilities

You'll maintain a safe, secure environment while treating everyone with dignity and respect. Your ability to communicate clearly, de-escalate tensions and show genuine care can make all the difference.