Detention Custody Officer - Yarls Wood at Serco Plc

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

31000.0

Posted On

26 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Report Writing, Numerical Abilities, Teamwork, Problem Solving, Crisis Management, Empathy, Supervision, Cultural Awareness, Flexibility, Training, Mentoring, Customer Service, Conflict Resolution, Health And Safety, Diversity And Inclusion

Industry

Facilities Services

Description

Location: Yarls Wood Immigration Centre, MK44 2FQ Type: Full Time, 40hrs pw (rota/shifts, see advert below) Salary: £26,850 per annum, rising incrementally to £27,979 (upon successful completion of 6 month probationary period) and £31,000 upon 2 years of service. Working at Yarls Wood Immigration Centre as a Detention Custody Officer (DCO) for Serco is more than just a job, it’s the chance to be a part of something great; join a work family where you are valued and the work you do makes a difference every day. In addition to immense job satisfaction in a rewarding career, we also offer: £26,850 per annum, rising incrementally to £27,979 (upon successful completion of your probationary period) and £31,000 upon 2 years of service. Full training provided you’ll complete a in depth 7-week training course with the opportunity to be mentored by experienced staff, giving you a real taste of life on the job; Free onsite parking; paid breaks and subsidised meals; full uniform provided. Serco benefits including pension match up to 6%, 28 days leave (inclusive of bank holidays) Perks including Blue Light cards and further employee discounts across hundreds of high street shops for fashion, hospitality, attractions, holidays, electronics and gaming supplies and much more Access to career long learning and development opportunities The chance to make a positive difference in a company passionate about diversity and inclusion At Yarls Wood we offer both job stability & job security, as well as career development pathways for you to transition into operational management roles. The centre is open 24/7 and you’ll cover various shift patterns, but we do operate on a rota basis that allows you the flexibility to enjoy meaningful time off to do the things you love. Please note that this position may have limited public transport options. Due to the nature of our shift patterns, we strongly encourage applicants to consider their commute time and transportation options before applying to ensure punctuality, maintain work-life balance, and achieve job satisfaction. The DCO role is varied, and you’ll be at the forefront of ensuring that the arrival process for detainees is as worry-free as possible and ensure they access the support they need throughout their detention. This will include a range of on-site services that you’ll help to supervise and promote, including healthcare, welfare, faith and cultural provisions, education and recreation activities. Central to this is how you communicate with detainees; you’ll form supportive and appropriate relationships with detainees throughout their detention. Detainees come from all walks of life, and we treat them all with fairness and respect. You may experience some challenging situations or unwanted behaviour, but you’ll be fully equipped to handle this through the training provided prior to starting your new role. What do you need to do the role? Our current DCO’s come to us with different work & life experiences, from retail to healthcare, to call centres and taxi drivers; others are ex-military, police, and security services personnel! What you’ve done before doesn’t matter, what matters is that you’re committed to making a difference to the lives of others – the rest you will learn during your 9-week training course and through our experienced colleagues. You’ll need be reasonably fit and have a good educational level of English and Maths, as report writing, and numerical abilities are a key part of the role. Our recruitment process: Completion of online application form First stage, a 1hour virtual interview via Microsoft Teams, you’ll be assessed against our criteria (competency-based questions, role play, written exercise, and maths assessment); it will also be an opportunity for you to ask questions to get a clear understanding of the role. Second stage Assessment to include a Group Exercise, Interactive basic C&R moves, Bleep test and Tour of the facility. If successful, you will be required to complete a mandatory 9-week training course. No annual leave can be taken during this period. What else do I need to know? This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa to ensure sufficient time in the role. Have lived in the UK for at least three years For general right-to-work guidance, please visit the UK Home Office website. This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office. You will be required to obtain Home Office CTC & Enhanced DBS with adult and child barring vetting clearances (which required 5 years of checkable history). All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&icareersuk@serco.com.

Responsibilities

As a Detention Custody Officer, you will ensure that the arrival process for detainees is as worry-free as possible and help them access the support they need throughout their detention. You will supervise and promote various on-site services, including healthcare, welfare, and recreational activities.