ABOUT THE TEAM

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.
We’re seeking a Technical Support Specialist to serve as the bridge between our AI product and the developers who utilize it.

REQUIREMENTS

• 2+ years in a technical support or developer support role.
• Basic programming skills (preferably Python).
• Understanding of the software development lifecycle.
• Proficiency with command line tools (Linux/Unix or Windows PowerShell).
• Familiarity with web tech: HTTP, REST APIs, JSON.
• Experience using Git and version control.
• Understanding of Docker or other container technologies.
• Upper-intermediate (B2+) or higher English.
• Fluent in Russian (C2).

• Assist developers with best practices and common workflows.
• Create technical guides, how-tos, and troubleshooting documentation.
• Conduct technical demos and onboarding sessions.
• Analyze, reproduce, and report bugs submitted by developers.
• Escalate complex issues to the engineering team with detailed context.
• Build small tools to help diagnose common problems.
• Write scripts to automate support workflows.
• Develop internal dashboards to monitor support metrics.