Developer Escalation Engineer at Hewlett Packard Enterprise

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Debugging, Analytical Skills, Programming, .NET, Java, C++, Communication, Collaboration, Cloud Technologies, Containerization, Orchestration, Security, Disaster Recovery, Microservices, DevOps, Troubleshooting

Industry

Information Technology & Services

Description

Developer Escalation Engineer This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: In the HPE Hybrid Cloud, we lead the innovation agenda and technology roadmap for all of HPE. This includes managing the design, development, and product portfolio of our next-generation cloud platform, Green Lake. Working with customers, we help them reimagine their information technology needs to deliver a simple, consumable solution that helps them drive their business results. Join us redefine what’s next for you. What you’ll do: Dive deep into customer-reported issues by analyzing logs, debugging production code, and identifying root causes. Provide solutions and mitigation for business continuity by using existing product capabilities to minimize the need for hotfixes and shorten unavailability periods. Implement code fixes for production issues when necessary. Manage customer expectations and satisfaction though effective communication. Collaborate with Support, QA, and R&D teams to address escalations and improve processes. Develop and maintain internal tools to enhance troubleshooting and streamline workflows. Improve debugging and supportability features in the product and related support tools. Stay ahead of the curve with evolving technologies in IT domains such as networking, storage, virtualization, microservices, Azure & AWS clouds. Analyze trends in escalations to suggest product improvements, feature enhancements, or changes to reduce future issues. Share knowledge and provide guidance to Tier-1 through Tier-3 teams to improve their troubleshooting capabilities. What you need to bring: A minimum of 3 years of experience in a Tier-4 escalation role or 3 years of development experience with enterprise-grade software products. Work experience and proficiency in programming with .NET (or Java, C++). Strong debugging and analytical skills with a proven track record of resolving complex technical issues. Strong interpersonal skills, including the ability to collaborate effectively across teams. Self-driven with the ability to learn new tools and technologies independently. Good written and verbal communication skills in English. Bonus Skills: Expertise in one or more of the following domains: Public Clouds (e.g., AWS, Azure, GCP) Hypervisors (e.g., VMware, Hyper-V, KVM) Containerization and orchestration (e.g., Kubernetes, Docker) Security Powershell basics Familiarity with disaster recovery concepts and Zerto products. What’s In It For You: Be key member in Zerto’s engineering department Working with a dynamic and supportive engineering team located in Bangalore and other HPE sites (Mainly Europe/Asia). Gain exposure to cutting-edge technologies in IT infrastructure and disaster recovery. Enjoy a flexible hybrid work environment, balancing remote and in-office work. Opportunity to grow as a specialist in Tier-4 engineering and play a critical role in maintaining enterprise-grade software reliability. Education and Experience Required: Bachelor’s or Master’s degree in Computer Science, Information Systems, or equivalent. A strong foundation in enterprise software development and troubleshooting. If you are a problem-solver with a passion for debugging and maintaining enterprise-grade software systems, and you’re ready to make an impact in Bangalore, we would love to hear from you! Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Release Management, Security-First Mindset, User Experience (UX) What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #hybridcloud Job: Engineering Job Level: TCP_03 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. No Fees Notice & Recruitment Fraud Disclaimer It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication. Hewlett Packard Enterprise Technology innovation that fosters business transformation. We Are In the Acceleration Business We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives. Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed. COVID Policy The health and safety of our team members, customers and partners is paramount at HPE. Accordingly, if applicable to the role you applied to, you must be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws. Standards of Business Conduct (SBC) The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors. Read more about how we win the right way. Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. Please click here: Equal Employment Opportunity. If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only) HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here. You can also download the posters with information on legal rights and protection by clicking here and here. Accessibility Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email recruiting@hpe.com. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. Disclosure of Sensitive Personal Data Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.

Responsibilities

The Developer Escalation Engineer will analyze customer-reported issues, debug production code, and provide solutions to ensure business continuity. They will collaborate with various teams to address escalations and improve processes while developing internal tools for enhanced troubleshooting.