JOB SUMMARY

We are recruiting a software developer to work in our ServiceNow Technology Operations team to manage and improve DfE’s ServiceNow platform.
You will collaborate within a multidisciplinary team in an agile environment to develop solutions addressing business challenges.
Your role will involve translating these solutions into effective workflows, supporting end-to-end business processes using ServiceNow’s best practice tools and technology.
Your primary focus will be on delivering value to our users, maximising departmental efficiencies, and enhancing the overall user experience.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Modern coding and development standards, practices, and techniques., including knowledge of CSS, HTML, JavaScript, ServiceNow scripting (Business Rules, Client Scripts, UI Policies), and development tools like Flow Designer.
• Strong understanding of ITIL/ServiceNow
• Good understanding and experience of agile methodologies, development lifecycle
• System design and support, including UCD principles, security, lifecycle

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

TYPE OF ROLE

Digital
Information Technology
Knowledge and Information Management

JOB RESPONSIBILITIES:

• Work closely with the Senior Developer and Product Manager to identify opportunities and shape the roadmap.
• Keep up to date with ServiceNow developments and opportunities they may create for the department.
• Support the Senior Developer in leading a team of talented ServiceNow developers supporting their learning and development.
• Set and promote high standards of work.
• Build a supportive, transparent, and collaborative working environment.
• Provide support with administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions.
• Actively participate in Agile ceremonies.