Developer Support Programmer at CD PROJEKT RED

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

108900.0

Posted On

09 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, DevOps, Software engineering, Ticketing systems, Version control, Perforce, Git, CI/CD pipelines, Cloud-based services, Troubleshooting, Problem solving, Communication skills, Unreal engine, C#, Python

Industry

Computer Games

Description

Company Description To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel and Beyond the Game Blog where we share behind-the-scenes insights and stories direct from our team members! Job Description CD PROJEKT RED is looking for a Developer Support Programmer to join our team and contribute to supporting major AAA titles and their backend services. The responsibilities will cover day-to-day support to internal developers on our pipeline and build processes. A positive DSP minimizes friction—such as slow feedback loops or high cognitive load—enabling developers to work efficiently, stay in a flow state, and feel productive. Responsibilities Act as the first point of contact for developers’ day-to-day questions, technical problems, and help requests around DevOps services and our pipeline tools. Resolve common issues independently while escalating complex issues to the appropriate teams. Provide support - by way of features, prototypes, and communication- across the full technology stack, directly and indirectly related to the DevOps services and pipelines. Create, maintain, and share documentation (FAQs, guides, best practices) to help development teams work more efficiently. Support teams through knowledge-sharing initiatives and proactive guidance. Deliver structured reporting to the team on dev (and live) service problems, recurring incidents, and areas for improvement. Collect and analyze user feedback to identify recurring issues, ensuring timely escalation and tracking. Qualifications Minimum 2 years experience in technical support/IT, DevOps, or software engineering environment. Hands-on involvement with ticketing systems, knowledge bases, or live service operations. Understanding of software development processes, version control systems (Perforce/Git), and build/deployment pipelines. Familiarity with DevOps practices, CI/CD pipelines, and cloud-based services. Troubleshooting and problem solving abilities across diverse tech stacks. Great communication skills with the ability to explain technical issues clearly. User-focused mindset with patience and empathy for end users. Ability to prioritize tasks, manage multiple requests, with frequent context switching. Nice to haves: Experience with supporting Unreal projects. Familiarity with C# and Python. Onsite preferred but not required. Additional Information The application window for this position will close by 10/30/2026. This job can be hybrid/in-office or fully remote. Health & Well-Being Company-paid medical healthcare (dental, vision, and mental). Free mental health support, including access to counseling, psychiatric care, and a variety of well-being webinars. Paid leave — 26 days of vacation, 10 sick days, & 12 calendar holidays per year. 401K with employer matching. Lifestyle Spending Account (LSA) – $100 per month to use towards fitness, wellness, internet, home office equipment, learning, streaming services, and more. Menstrual leave — employees who menstruate can take one extra day off when experiencing period pain. RED Parents Network — support for working parents, including childcare benefits, and family-friendly events. Perks & Professional Growth Flexible working hours. Trainings, lectures, and courses — internal workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. A welcome pack filled with goodies — to help you feel right at home once you join the team. Life in the Office Dog-friendly office — bring your pooch with you and look after them while working! There’s always a furry friend or two to meet. Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world. No dress-code — we like to keep it casual. This position is a new role. Estimated pay range for this position: $65,400 - $108,900 USD annually At CD PROJEKT RED compensation for our roles in North America are determined based on competitive market data, geographic location, and individual factors tied to business needs. The base pay range is subject to change and may be modified in the future. Final offers are dependent on job-related factors like experience, qualifications, and location. If you've observed any irregularities (i.e. legal or ethical violations) in our recruitment process, please click here to report them anonymously. #LI-Hybrid #LI-Onsite Project: Sirius

Responsibilities

The Developer Support Programmer acts as the primary contact for internal developers, resolving technical issues and providing support for DevOps services and pipeline tools. They are responsible for creating documentation, sharing knowledge, and analyzing user feedback to improve development efficiency.