Start Date
Immediate
Expiry Date
15 Apr, 25
Salary
0.0
Posted On
17 Jan, 25
Experience
1 year(s) or above
Remote Job
No
Telecommute
No
Sponsor Visa
No
Skills
Computer Science, Color, Xml, Css, Kibana, Customer Service Skills, Programming Languages, Business Requirements, It
Industry
Outsourcing/Offshoring
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
COMPETENCIES (KNOWLEDGE / SKILLS OR ABILITIES / BEHAVIOUR)
QUALIFICATIONS / REQUIREMENTS
PURPOSE
The Developer Support Specialist is a 2nd Line Support role responsible for helping new and existing customers integrate into an array of Ecommerce products and services. This role will focus on providing effective and efficient technical onboarding and in-life support to our customers developers and supporting our internal business units.
The successful candidate will be passionate about providing our customers with exceptional levels of customer service and have a desire to impress. Day to day you will be expected to respond to incoming support tickets in a calm and professional manner, assist new customers with their implementation efforts and handle escalations. You will need to engage with people at all technical levels but will predominantly be interacting with 3rd party developers on behalf of our customers and partners therefore the ability to hold technical conversations about complex integrations, back-end systems, websites and mobile applications is essential.
DUTIES AND RESPONSIBILITIES