Development Associate II at St. Matthew's House

Naples, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Gift Recording, Data Entry, CRM Software, Customer Service, Virtuous CRM, Fundraise Up, Record Maintenance, Database Maintenance, Troubleshooting, Report Preparation, Donor Relations, Telephone Communication, Email Communication, Event Support, Administrative Support, Microsoft Office

Industry

Non-profit Organizations

Description

Description OUR CORE PURPOSE: As an expression of God’s love in Southwest Florida, we are growing to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported. GENERAL SUMMARY The Development Associate is a vital role responsible for performing a wide variety of tasks for the Development team. Within the Development team, the ideal candidate is a flexible and quick learner, able to work independently and willing to learn contribution services: gift recording, biographical and demographic data entry duties, as well as customer service. This individual will assist and learn all aspects of processing gift batches using a CRM software program, research customer service issues, add and edit biographical data with care to details, as well as support other administrative duties found within the development department. St. Matthew’s House is a faith based 501(c)(3) charitable organization that exists to transform lives in a spiritual environment that is both compassionate and disciplined. ESSENTIAL FUNCTIONS • Enter all donations received by the organization using our established check processing system • Process all donations through the Virtuous CRM • Using Fundraise Up and other third party platforms to create credit card and recurring donations. • Create and maintain donor records as needed, such as address changed, employee status change, life changes, and so on. • Assist with monthly database maintenance tasks as assigned and making recommendations for changes/upgrades as needed. • Troubleshoots routine AQ2 System issues. Escalating complex questions or issues to Contributions Manager. • Prepare gift entry reports and download third-party distribution reports when needed. • Share direct contact donor relations duties of answering donor queries via telephone and email, taking donations and fulfilling other donor requests. • Ensure the security and sensitive handling of confidential donor and/or financial information. • Provides back up support to the Development Associate I during periods of peak volume or absences. • Provide support for fundraising events including virtual, such as event setup and teardown, registration and check-in, and data tracking. while representing the Company and keeping to company policy, mission, core values and dress code. • Periodically drive to the post office, bank or job site location and other places of business for specific ministry purposes. • Communicate with accounting and finance departments as needed. • Assist with coordination and management of administrative volunteers. • Job duties, tasks, work hours and work requirements are subject to change at any time. Requirements Education: Associate degree or higher preferred Experience: Data Entry experience (Virtuous experiment a plus). Must have computer experience, especially with Microsoft Office Software (Word, Excel and SharePoint). Highly detailed oriented with strong organizational skills. Good written and verbal communication skills. Ability to work well and support relationships with all different areas of the organization. Ability to prioritize data entry projects and view work for accuracy. Travel Demands: Reliable transportation needed to travel to and from St. Matthew’s House events and job sites. This role is required to maintain primary auto insurance at minimum liability limits of $100,000/$300,000 bodily injury, $100,000 property damage or $300,000 combined single limit. Must be an approved St. Matthew’s House driver. Mental/Visual Demands: Flow of work requires normal mental and visual capabilities. Physical Demand: Relatively little physical effort is required, however, must be able to Move about the facility and possess the manual dexterity required to Operate the computer and other business equipment. Working Conditions: Ability to work effectively in a complex institution. Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be constructed as an exhaustive list of all responsibilities, duties and/or skills required of all employees within this position.

Responsibilities

The Development Associate is responsible for performing various tasks for the Development team, primarily focusing on processing donations, gift recording, and managing biographical and demographic data entry using CRM software. This role also involves direct donor relations duties, such as answering queries via phone and email, and supporting fundraising events.