We’re proud to say that we’re a passionate bunch here at Abri. We want to provide an excellent customer experience for our current and new residents and that’s where you come in.
We are looking for a Development Customer Liaison Manager to lead our team of Customer Liaison Officers to deliver a focused, post completion customer care service to our market sale purchasers and shared owners moving into new Abri homes. Knowledgeable and experienced of working in the affordable and private sale housing sector you will be passionate about customer service and have an eye for detail. Working with Development Project Managers to ensure that homes are built to excellent quality standards you will ensure that post sale, the on-going ‘Customer Journey’ is a seamless, positive experience and customer satisfaction is high.
Exceptional management and customer service skills along with being consistent and efficient will be essential to succeed in this role. You’ll not only be tasked with driving customer satisfaction and ensuring all complaints are dealt with promptly but also embedding a culture of continuous improvement throughout our services. Remember, we don’t want to do things how they’ve always been done, we want to make them even better!
This is a full-time role, requests for part-time working are unable to be considered.
An essential requirement of the role is to have access to a vehicle and full driving licence, and we are sorry that applications from non-drivers cannot be considered.
Want to know more about this fantastic opportunity to really make a difference in the lives of our customers? Take a look at the job description below.
Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
• We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at www.abri.co.uk

Please refer the Job description for details