WHAT YOU’LL LOVE

• Managing gift processing and acknowledgment letters to ensure donors feel valued and appreciated for their generosity.
• Leveraging Salesforce, our CRM, to maintain accurate donor and prospect data, generate reports, and support fundraising strategy with reliable information.
• Supporting USES’s grant writing efforts by assisting in the preparation of proposals, gathering supporting materials, and contributing to timely reporting.
• Playing a key role in planning and executing fundraising events by managing GoFundMe Pro (formerly Classy), coordinating with donors and attendees, and supporting sponsorship outreach and applications.
• Acting as a key liaison with the Finance team to ensure consistency between Development and Finance records and reporting.
• Coordinating donor meetings and stewardship logistics for the Chief Development Officer, Major Gifts Officer, and CEO—including scheduling, preparing briefing materials, recording meeting notes in Salesforce, and tracking follow-ups.
• Conducting prospect research to inform cultivation strategies and creating compelling donor profiles and meeting briefs.
• Providing day-to-day administrative support for the Chief Development Officer, helping ensure smooth and effective operations.
• Supporting the production and distribution of major fundraising and stewardship communications, including appeals, acknowledgments, and the annual report.
• Managing inventory of fundraising materials and coordinating with vendors to keep supplies organized and fully stocked.
• Engaging directly with donors and supporters through personal outreach, including thank-you calls and emails.
• Attending USES events—such as graduations, community celebrations, and donor gatherings—to connect with families and supporters (some evenings and weekends required).
• Serving as a USES ambassador in the broader community, representing our mission and programs at local events.
• Collaborating with teammates and supporting additional development functions as needed, including cross-training with other team members.

WHAT WE’RE LOOKING FOR

United South End Settlements (USES) is seeking a motivated and mission-aligned development professional to support our growing Development team. The ideal candidate will bring a blend of technical skills, strong communication, and a passion for community impact. Key qualifications include:

• A deep commitment to USES’s mission and values
• Exceptional written and verbal communication skills
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Impeccable attention to detail and a proactive, solutions-oriented mindset
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience with Salesforce or a similar fundraising database (preferred)
• Ability to handle confidential information with professionalism and discretion
• Comfort working both independently and collaboratively in a dynamic, fast-paced environment
• Demonstrated initiative and the ability to adapt quickly to changing needs
• Flexibility to work occasional evenings and weekends for events or deadlines
• Ability to work both on-site and remotely, as needed

The above statement reflects the general details considered necessary to describe the principal function of the job identified and shall not be considered a detailed description of all the work requirements that may be inherent in the job.

As the Development Operations Associate at United South End Settlements (USES), you will support the Development team in delivering an exceptional donor experience by managing gift processing and acknowledgments, maintaining accurate data in our CRM, and coordinating communication between the Development and Finance teams. Reporting to the Chief Development Officer, you’ll also provide administrative support, assist with fundraising events, contribute to grant writing and reporting, and conduct donor research to inform cultivation strategies. The ideal candidate is detail-oriented, collaborative, and mission-driven, with strong organizational and communication skills.