Developmental Disabilities Case Manager (4761-61) at Hamilton County Government

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

32.5

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case management, Person-centered planning, Service coordination, Documentation, Communication, Problem-solving, Resource identification, Regulatory compliance, Reporting, Confidentiality, Crisis intervention, Interpersonal skills

Industry

Government Administration

Description

Developmental Disabilities Case Manager (4761-61) At Hamilton County Developmental Disabilities Services, we believe everyone deserves the opportunity to live a full and meaningful life. Our team makes that possible every day — and we're looking for people who want their work to matter. We are committed to building a team as diverse as the people we serve, where every member feels valued, supported, and set up to succeed. You'll thrive here if you: * Are driven by purpose and find fulfillment in improving the lives of others * Communicate clearly and compassionately — in writing and in person * Want to grow within an organization that invests in its people and its community What we offer: Competitive Pay * Starting salary is based on experience: $26.00/hr. ($49,000/yr) with no experience, up to $32.50/hr. ($61,200/yr) with 10+ years in the same role * Hourly role paid bi-weekly Work-Life Balance * 36.25-hour full-time work week * Flexible scheduling and hybrid field work options * 3 weeks vacation accrual per year, with 1 week allocated immediately upon hire * 3 personal days per year * 15 sick days allocated upon hire; accrues at 15 days per year after year one, with unlimited accrual Outstanding Benefits * Medical, Dental, and Vision coverage; HRA available for those who opt out of medical coverage * FREE medical care and prescriptions through Marathon Health * Employer-paid life insurance * Tuition reimbursement and Public Service Loan Forgiveness (PSLF) eligibility * Wellness incentives and a robust Employee Assistance Program * Ohio Public Employees' Retirement System (OPERS): 10% employee / 14% employer contribution Developmental Disabilities Case Manager - Service and Support Administrator (SSA) A typical day in the life of a Service and Support Administrator includes being out in the field, meeting with individuals on your caseload. You might meet at their home, a coffee shop, one of our offices, or wherever the individual is most comfortable. You will also be making phone calls from the iPhone we provide and attending in-person or virtual meetings with others on your team or service providers, organizing resources for the individuals supported. You will enter case notes and update their planning documents on the laptop we provide. Your goal is to serve as the central coordinator for individuals with developmental disabilities, supporting person-centered planning to identify, secure, and monitor services that enable them to live, work, and thrive in alignment with their individual choices and needs. To learn more about our SSA role, click here: SSA Job Preview [https://www.hamiltonddsohio.gov/about/careers/ssa-preview/] Job Duties (Summary): * Facilitates individual and family service plan development, assigning responsibilities among team members, and coordinating goal implementation. * Assists in identifying, selecting, and obtaining/maintaining services, support, and benefits; serves as the primary contact for assigned individuals and families. * Ensures timely and accurate documentation adherence to regulatory requirements with supervisory support. * Monitors individual plans for compliance and service quality, communicating rights to individuals. * Prepares case notes, reports, evaluations, and summaries while maintaining confidentiality. * Collaborates with staff to problem-solve, identify resources, and address service gaps. * Complies with relevant state and local guidelines for reporting abuse, neglect, and incidents. * Attends meetings and conferences for best practices, participating in relevant division, agency, local, and state meetings. * Maintains required licenses and certifications. * Travels for service planning and monitoring in line with agency procedures. * Performs additional duties as assigned. Requirements: * Bachelor’s degree required; a degree in psychology, special education, human services, or related field preferred * One year of experience working with individuals with developmental disabilities in a vocational, residential, case management, treatment program, or equivalent preferred * Ability to travel within Hamilton County as needed * Must be able to pass criminal background checks [https://dodd.ohio.gov/forms-and-rules/rules-in-effect/5123-2-02], driver's abstract, and various abuser registry checks Unusual Working Conditions: Service and Support Administrators are required to drive extensively within Hamilton County to perform their duties. Therefore, access to reliable transportation is a necessity and an essential function of this position. Planning meetings will be held in individual/family homes and throughout the community. Work Location: Hybrid locations – work is performed both away from the office and at Hamilton County Central Campus: 1701 Patricia McCollum Way, Cincinnati, OH 45237 Employees are expected to travel within the county to meet with individuals and attend in-office meetings as needed. The flexibility to work from home is available when job duties allow. Deadline to Apply: May 11th, 2026, at noon EST Start Date: Hamilton County Developmental Disabilities Services hires Service and Support Administrators in cohorts. The next target date for onboarding will be June 18th, 2026. If you are interviewed and considered for this position, you must be willing and able to begin working full-time on this date. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Hamilton County Developmental Disabilities Services offers equal employment opportunities to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law.

Responsibilities

The Service and Support Administrator acts as a central coordinator for individuals with developmental disabilities, facilitating service plan development and goal implementation. They monitor service quality, maintain accurate case documentation, and collaborate with teams to address service gaps and identify resources.