OVERVIEW

Our organization provides specialized residential care for adults and/or children within the developmental services sector. We provide behavioral supervision and support mostly for people who are dual diagnosed (e.g., developmental need and a mental health issue).
A typical residence or “program” includes between two to four clients who are supported by direct support workers. (We also support clients who are living independently or in family homes.) Staff-to-client ratios vary based on client needs; most of our clients receive supervision and support 24 hours a day, 7 days a week. As such, most of our programs are considered continuous operations.
The Direct Support Worker (DSW) is accountable for efficient and effective day-to-day developmental support and personal care for residents. The position reports to the Program Supervisor.

The DSW’s mandate is to help residents achieve their development goals with dignity. Within that mandate, the Director is accountable for creating the conditions that result in:

• Quality care and professional delivery of development support services
• A work environment that prioritizes health and safety, accountability, and personal development

The Direct Support Worker interacts primarily with residents, other DSWs, the Shift Leader, and the Program Supervisor.
The DSW must maintain a thorough understanding and knowledge of the organization’s operating policies and practices and desired culture, including a focus on inclusion, equity, and diversity.

QUALIFICATIONS

• Post-secondary degree in the social services field (e.g., Social Service Worker, Developmental Services Worker, Child and Youth Worker)
• Minimum of five (5) years’ experience in the social services field, particularly in residential treatment for developmental adults and/or children with complex developmental needs, autism spectrum disorder, schizophrenic spectrum disorders, mental illness, and dual diagnosis
• Experience and sound knowledge of MCCSS guidelines and Quality Assurance Management (QAM) requirements for the licensing of residential programs is an asset

OTHER QUALIFICATIONS:

• Valid G-class driver’s license and insurance
• Government-regulated certifications (e.g., Occupational Health & Safety and Accessibility for Ontarians with Disabilities)
• Certification in Safe Management Group Crisis Intervention (SMG) or Understanding Managing Aggressive Behaviour (UMAB), as applicable (must complete and maintain)
• Current CPR Level C / First Aid certification
• Acceptable results from Criminal Background Check, Broad Sector Check, and/or Vulnerable Sector Screening, as applicable
• Proven experience delivering on the responsibilities outlined below

KEY RESPONSIBILITIES (SUMMARY)

• Implement BSPs and assist with daily living activities
• Promote independence, inclusion, and personal goal achievement
• Provide personal care with dignity and respect
• Support communication and self-expression using multiple methods
• Accurately document and report client progress
• Apply behavioural techniques and interventions
• Conduct observations, assessments, and reports
• Facilitate clients’ participation in social, educational, and community activities
• Maintain a clean, safe, and welcoming environment

The DSW’s mandate is to help residents achieve their development goals with dignity. Within that mandate, the Director is accountable for creating the conditions that result in:

• Quality care and professional delivery of development support services
• A work environment that prioritizes health and safety, accountability, and personal developmen

C. All other responsibilities as required to help residents achieve their development goals with dignityRequired Capabilities

• Commitment to the organization’s vision, mission, and core values
• Ability to work collaboratively in an interdisciplinary team and independently with clients
• Strong organizational, planning, and coordination skills
• Alertness and observational skills in residential settings
• Strong English oral and written communication skills
• Sound crisis management abilities
• Basic computer proficiency
• Knowledge and practice of current QAM requirement