JOB SUMMARY

We are currently looking for a Device Registrations & Certificate (CFS) Coordinator to join our Authorisation Lifecycle Function within the Healthcare Quality and Access group.
This is a full-time opportunity, on a fixed term contract until 28th February 2026. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU. Please be aware that this role can only be worked in the UK and not overseas. We are open to requests for flexible working. Please discuss this with the recruiting manager before accepting an appointment.
Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.
We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly.

JOB DESCRIPTION

The Authorisation Lifecycle function will realise efficiencies by centralising and automating high volume low complexity tasks. This function will become the enabling engine room, central to delivery of the frontline HQA portfolio.
The role will also support excellent communications with and within the team as it develops within the context of regulatory change.
The role will support, advise, assist and guide external users from: industry, external agencies, patients and the public via telephone and email to use the registration system
Play a key role by working within a matrix system to provide administrative support across Devices Data Assurance and Quality

PERSON SPECIFICATION

Our successful candidate will demonstrate the following.
Changing and improving
Making effective decisions
Managing a quality service
Delivering at pace
Organisational skills
If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification!
Please note: The job description may not open in some internet browsers. Please use Chrome or Microsoft Edge. If you have any issue viewing the job description, please contact careers@mhra.gov.uk

SELECTION PROCESS DETAILS

We use the Civil Service Success Profiles to assess our candidates, find out more here.

• Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application.
• Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles.

In the instance that we receive a high number of applications, we will hold an initial sift based on the lead criteria of having some knowledge of regulatory procedures surrounding the registration of medical devices in the UK desirable.
Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided- ensure you have read these thoroughly and allow sufficient time. You can view the competencies for this role in the job description.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

KEY RESPONSIBILITIES:

• Learn standard operating processes for data processing packages quickly.
• Work collaboratively with other HQA colleagues to ensure all Device Registrations are processed and logged according to standard operating procedures. Seek input from specialist colleagues when required.
• Liaise with manufacturers and other economic operators to guide them where necessary in using unfamiliar MHRA IT processes for Device Registration.
• Ensure the Registration and Accounts mailboxes are managed efficiently, ensuring all enquiries are responded to within set deadlines or redirected where appropriate.