TORONTO, ON

We are looking for a DevOps and Support Analyst - Salesforce to join our Toronto-based Information Systems team.
As a passionate team of system analysts and developers, we are faced with complex problems that are ideally solved with technology. Applying technology to support and manage a variety of business application systems as well as systems hardware infrastructure is critical to our firm’s continued success. You’ll be joining a friendly, collaborative, tight-knit group that works together to effectively apply technology to investment problems. We place high value on maintaining an entrepreneurial spirit and creating a culture where each of us has opportunities to succeed.

You will be responsible for maintaining and supporting all the business applications in the CRM and Corporate Systems portfolio, with a strong focus on Salesforce.

Key responsibilities include:

• Manage and maintain Salesforce environments to ensure stability, scalability, and overall health.
• Develop and automate deployment processes for Salesforce applications, including feature and package deployments tools like change sets, SFDX, Gearset, and/or Azure DevOps.
• Support upgrades and vendor coordination for third-party systems integrated with Salesforce.
• Providing end user support
• Triaging support requests from the business and operational units through our ticketing system and other sources (email, phone calls, etc).
• Working with users to define requests and collect more information when needed
• Analyzing the issue and determining the most efficient solution based on time/effort required. This may include small enhancements that will require development effort
• Monitoring CRM and Corporate Systems and responding to notifications from said systems
• Working with third party vendors to support systems and plan upgrades as needed
• Willingness to learn and use of Microsoft technologies, including .NET architecture framework, MS SQL, C#, SSRS, Power Platform.