ABOUT COGNIGY

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.
Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Your responsibilities will include

• Automate Everything – Streamline the provisioning of Kubernetes clusters and automate deployment processes for Cognigy.AI, ensuring efficiency and scalability.
• Ensure Stability & Reliability – Proactively monitor product installations and infrastructure to guarantee high availability and seamless performance for our SaaS offerings.
• Optimize & Reduce Costs – Help engineering teams automate repetitive tasks, improving efficiency, reducing operational overhead, and driving cost-effective solutions.
• Mentor & Guide – Provide expertise and mentorship to fellow DevOps engineers, fostering a culture of knowledge sharing and continuous improvement.
• Full Lifecycle Involvement – Be part of an agile development team, engaging in all phases of software engineering—from inception and coding to testing, deployment, and operations. Drive automation at every level.
• Performance & Scalability Focus – Enhance development team productivity by optimizing observability, scalability, availability, and reliability. Lead postmortems after major incidents to drive continuous improvement.
• Embrace Continuous Learning – Stay ahead of industry trends, continuously develop your skills, share knowledge, and take ownership of new challenges—all while enjoying the journey.
• User-Centric Mindset – Seek and incorporate customer feedback into development processes, ensuring new features enhance user experience while keeping the codebase deployment-ready at all times