Job Description
Horizon Role Cluster : Develop Product & Solutions
Horizon Role : Software Engineering
Horizon Job : Software Developer
Job Seniority : Experience/ Advanced
Location : Manila
Unit : SmartOps
About Amdocs
Unit Description
SmartOps unit is accountable for customer operations, supporting more than 650 million subscribers across the world via automations and advanced analytics and hence, can be called, the heart of the Customer and Amdocs operation.
SmartOps takes benefit of advance learning like machine, automation and analytics to provide new levels of insight, finding opportunities for continuous rapid improvements to customer. We are committed to delivering faster time to market, with increased quality and efficiency with services including DevOps delivery and operations.
SmartOps team enables Legacy Modernization, driving reduced costs and increased agility through migration of applications from legacy platforms to modern cloud-based solutions by practicing SRE and Agentic AI with the help of tech savvy team who continuously learn and improvise every day to add value on everything they do.
Job Description
You will be working as a software development engineer working in DevOps team handling from dev to operations , by applying a software engineering mindset to develop robust solutions for a healthy and reliable production environment.
Building creative and dependable solutions for operations problems, interruptions & service requests.
Implement software standards while facilitating an agile approach and learning culture.
Practice SRE principals like Agile methodology, DevOps, Blameless Postmortems etc. to ensure constant improvement and knowledge buildup.
Position Responsibilities
As an Devops Engineer, with help of your Engineering mindset, identify/prioritize production issues and develop the solution to resolve them with end to end operability.
Triage and troubleshoot service impacting events (like batch job failures, production fallouts, health check of application servers, customer reported anomalies) for an end to end resolution, with zero or right touch solutions.
Tackle complex development, automation and business process problems with regular update to stake holders.
Work with several applications teams and their interfaces to establish the right monitoring, alerting strategy accompanied with selfheal/auto heal.
Identify and Automate repeatable manual tasks via Agentic AI in operations and provide software solutions for same.
Identify and Fix the root cause for the production issues.
Work with product teams to define application hardening and define opportunities for making product resilient in upcoming versions.
Participate and contribute in the application knowledge buildup programs for the unit and be an active contributor to create operational and internal tools.
Requirement
4-6 years of working knowledge on Java/ J2EE, SQL, PL/SQL, Unix, MERN , GitHub, CI/CD, public Cloud and Agentic AI
Working knowledge of integrated applications with client server framework
Experience of implementing automation/eliminating manual tasks for continuous improvement
Experience with development, defect fixing, categorization, quick resolution for incidents, running incident post-mortems.
Solid understanding of deployment processes
Good Understanding of Dev Ops and Agile processes
Understanding of RPA, AI and ML is a plus
Knowledge/Experience of Amdocs applications is a plus
Behavioral skills
Customer Centric.
Self-motivated and result oriented.
Pro-Active with good communication skills.
Team player who can collaboratively work across functions, applications & Units.
High problem-solving ability, Tech Savvy, attitude to dig deep into issues to find the right fix.
Learning and continuous self-upskilling mindset.
Responsibilities
The job involves working as a DevOps Engineer, focusing on the integration and deployment of software systems. Responsibilities may include automating processes and improving system reliability.
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