WHO WE ARE:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location

WHY THIS ROLE MATTERS

The DevOps Engineer role will be an integral part of a new and growing team, playing a critical role in improving operational efficiency by building tools which can automate business processes while ensuring organization compliance

YOUR KEY RESPONSIBILITIES

• Drive operational excellence with automation of business processes that enhance productivity of Engineering teams
• Proactively identify opportunities for business process improvements, recommending and driving implementation of tools and technologies
• Collaborate closely with cross-functional teams to integrate tools and services for Security and Compliance
• Build and maintain internally developed and vendor tools utilized to support business operations
• Design and implement central observability dashboards assimilating data from various Monitoring, Alert Management and Analytics platforms
• Develop tools to support Just in Time access to Systems & Services with integration across Okta, Slack, AWS, Jira, Elastic SIEM systems
• Develop secure and compliant CI/CD pipeline frameworks which can be replicated and adopted by cross functional engineering teams
• Build tools to generate periodic reports on service availability, performance, top incidents and other key organizational metrics
• Document troubleshooting steps/runbooks/procedures via an internal knowledge base and work to share knowledge among team members
• On-call support won’t be necessary at first, but may be eventually