At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position

• Assist in determining the appropriate product for user-related issues, ensuring efficient routing and resolution.
• Provide basic support to internal users, guiding them through functionalities and troubleshooting minor issues.
• Work with a cross-functional team (Scrum Master, Developers, and Business Unit Stakeholders)
• Regularly review and process user-submitted tickets identifying and taking action on requests related to data uploads, bug reports, missing information, and required updates.
• Collaborate closely with product owners and support the execution of next steps for various product enhancements and issue resolutions.
• Assist with data quality initiatives, ensuring the accuracy and completeness of information.
• Identify opportunities for automation and efficiency gains.
• Dedicate 1-2 hours daily to self-guided learning and exploration of the ServiceNow platform, gaining a deeper understanding of its functionalities, configurations, and capabilities