DESCRIPTION OF SERVICES AND MILESTONES

The Service Reliability Engineer (SRE) consultant will provide day-to-day support, monitoring, troubleshooting, and fixing of issues to ensure the reliability and performance of the MD3 infrastructure. They will work alongside and under the technical direction of our customer team.

KNOWLEDGE MANAGEMENT:

• Develop and maintain knowledge articles for the help desk (ServiceNow) and FAQ for users.
• Ensure that all documentation is up-to-date and easily accessible for the support team and end-users.