DESCRIPTION:

At TEST Support Test Site, we are seeking a dedicated Technical Support Consultant Officer to join our team. As a key member of our organisation, you will play a crucial role in providing technical support to our clients and ensuring their satisfaction with our services. *Key Responsibilities: *

• Deliver timely and effective technical support to clients via phone, email, or in person
• Assist clients in troubleshooting and resolving technical issues related to our products or services
• Identify and escalate complex technical issues to the relevant internal teams for further investigation
• Document all client interactions and resolutions accurately in the company’s CRM system
• Collaborate with the product development team to provide feedback on recurring technical issues and potential improvements
• Conduct regular follow-ups with clients to ensure that their technical issues have been resolved satisfactorily
• Stay updated on product knowledge and industry trends to provide accurate and up-to-date technical assistance
• Participate in continuous training and professional development activities to enhance technical skills and knowledge

*REQUIREMENTS: *

• Prior experience in a technical support role or similar customer-facing position is preferred
• Demonstrated ability to troubleshoot and resolve technical issues effectively
• Excellent communication skills with the ability to explain complex technical concepts clearly to non-technical users
• A strong customer-oriented approach with a focus on delivering high-quality service
• Familiarity with CRM systems and ticketing platforms for managing client interactions is advantageous
• A proactive attitude towards learning new technologies and adapting to evolving support requirements
• Certifications or qualifications in relevant technical fields would be considered an asset
  If you are passionate about providing exceptional technical support and possess the required skills, we encourage you to apply for this exciting opportunity at TEST Support Test Site

• Deliver timely and effective technical support to clients via phone, email, or in person
• Assist clients in troubleshooting and resolving technical issues related to our products or services
• Identify and escalate complex technical issues to the relevant internal teams for further investigation
• Document all client interactions and resolutions accurately in the company’s CRM system
• Collaborate with the product development team to provide feedback on recurring technical issues and potential improvements
• Conduct regular follow-ups with clients to ensure that their technical issues have been resolved satisfactorily
• Stay updated on product knowledge and industry trends to provide accurate and up-to-date technical assistance
• Participate in continuous training and professional development activities to enhance technical skills and knowledg