DATE POSTED

25/06/2025
Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that’s what we deliver. We help brands, and their customers stay in love.
Whether it’s clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges, KFC and Big Bus Tours.
We’re proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

ABOUT YOU

If you enjoy helping people, solving problems, and being the reason someone’s day improves, this is the perfect role for you. Every day at DFS brings new challenges and new customer stories.
Whether it’s assisting with a delivery query or helping a customer make the right choice for their home, you’ll be providing the kind of service that keeps DFS at the heart of British homes.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• Exceptional communication skills.
• The ability to build rapport and empathise with customers.
• Strong problem-solving abilities.
• Tech-savviness and comfort with using multiple systems.
• A calm, solutions-focused mindset under pressure.
• A positive attitude and a real passion for helping people.
• Team spirit and a willingness to go the extra mile.
• Ideally, some knowledge or interest in home furniture or interiors.

• Speaking with customers via phone, email, live chat, and social media.
• Answering questions about products, orders, delivery, and aftercare.
• Providing friendly, helpful, and clear communication.
• Logging accurate notes on customer accounts.
• Offering resolutions that leave our customers smiling.
• Supporting colleagues and contributing to an upbeat team culture.
• Demonstrating detailed product knowledge to build customer confidence