POSITION SUMMARY

The Executive Housekeeper position reports directly to the Director of Hospitality Operations and is responsible for leading, planning and managing all aspects of the housekeeping and public area spaces to ensure the highest standards of cleanliness, presentation, and service throughout the property.

QUALIFICATIONS:

• Strong leadership, organizational, and time management skills
• Excellent communication and interpersonal abilities
• Knowledge of cleaning techniques, chemical handling, and safety protocols
• Proficiency in housekeeping systems and processes, scheduling tools, and inventory management software
• Able to lift, carry, move 11 to 29 pounds, frequently 30 to 49 pounds, occasionally 50 to 75 pounds

EDUCATION AND EXPERIENCE:

• Hotel Management, Hospitality, or related field preferred
• Minimum of 3-5 years in a leadership role in a hotel / resort operation, with a focus on knowledge of Housekeeping Operations
• Experience with Opera Cloud PMS preferred and hotel operations experience
• Strong skill level with Microsoft Office suite of products, particularly Excel
• Experience developing and managing operational, and capital budgets
• Passion for driving efficiency and profitability
• Excellent communication, organizational, interpersonal, and multitasking skills
• Experience conducting interviews, orientating and training standards and practices, organizing and executing practices for retaining team members an asset
• G Class Driving License with a clean driving record

• Lead and manage the Housekeeping Team, including Assistant Housekeeping Managers, Housekeeping Supervisors, Office Administrators, Room Attendants, Room Attendant Specialists, Public Area Attendants, Delivery Attendants, Laundry Attendants, and Inventory Attendants
• Coordinate with Maintenance and Front Office to address repair needs or special guest requests
• Works with the Engineering department to coordinate preventative maintenance, repairs, painting of rooms utilizing the Opera PMS system
• Collaborate with the Homeowner Administration Manager to ensure homeowner needs and requests are handled promptly and professionally.
• Support the Director of Hospitality Operations in budgeting, forecasting, and cost control activities for the Housekeeping Department
• Oversee recruitment, training programs, and mentor Housekeeping leadership team to evaluate staff performance in line with company policies and service standards
• Conduct regular performance reviews, providing feedback, and facilitating ongoing training and development opportunities
• Develop and implement cleaning procedures, checklists, and quality controls.
• Oversee departmental schedules for the Housekeeping, making adjustments as needed to meet operational and financial goals
• Monitor and control housekeeping supply levels, ordering as needed while adhering to budgetary guidelines
• Ensure adherence to health, safety, and sanitation standards
• Models’ attention to detail and cleanliness throughout the resort property
• All other duties as assigned