Start Date
Immediate
Expiry Date
13 Jun, 25
Salary
0.0
Posted On
14 Mar, 25
Experience
3 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Customer Service, Active Directory, Trusts, Automation, Writing, It, Software, Relevance, Cost Benefit, Reliability
Industry
Information Technology/IT
Description:
IT Help Desk Manager responsibilities
KNOWLEDGE REQUIRED OF THE POSITION
CONTRACT JOB DESCRIPTION
Responsibilities:
1. Responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware, software, and related infrastructure.
2. Participates in technical research and development to enable continuing innovation within the infrastructure.
3. Ensures that system hardware, operating systems, software systems, and related procedures adhere to District policies, standards, and guidelines.
4. Systems administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.
5. Installs new/rebuild existing servers and configures hardware, peripherals, services, settings, directories, storage in accordance with standards and project/operational requirements.
6. Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
7. Reviews system and application logs.
8. Verifies completion of scheduled jobs such as backups.
9. Performs regular security monitoring to identify any possible intrusions.
10. Performs daily backup operations, which include ensuring all required file systems and system data are successfully backed up to the appropriate media; creating recovery tapes or disks; and recycling media and sending off-site, as necessary.
11. Performs regular file archival and purging, as necessary.
12. Creates, changes, and deletes user accounts per request.
13. Provides Tier III/other support, per request from various constituencies.
14. Investigates and troubleshoots issues.
15. Diagnoses and recovers hardware or software failures.
16. Coordinates and communicates with impacted constituencies.
17. Applies operating system (OS) patches and upgrades on a regular basis
18. Upgrades administrative tools and utilities.
19. Configures/adds new services, as necessary.
20. Upgrades and configures system software that supports infrastructure applications or Asset Management applications per project or operational needs.
21. Maintains operational, configuration, or other procedures.
22. Performs periodic performance reporting to support capacity planning.
23. Performs ongoing performance tuning, hardware upgrades, and resource optimization, as required.
24. Configures central processing unit (CPU), memory, and disk partitions, as required.
25. Maintains data center environmental and monitoring equipment.
Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience
Requirements:Experience customer service, support, and consulting experience for enterprise- level customers of more than 100 users