DHGS_Human Capital.Director - Master Data Management at Jumeirah Group

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Governance, Master Data Management, Metadata Management, Data Quality, Data Strategy, Data Architecture, Service Delivery, Stakeholder Engagement, Data Modelling, Taxonomy, SLA Management, KPI Definition, Root-Cause Analysis, Regulatory Compliance, Data Accountability, Executive Communication

Industry

Hospitality

Description

JOB DETAILS Job Code Position Title Director – Master Data Management Department Human Capital Sub - Function MDM Grade M4 Location Dubai Reporting To VP – GS Human Capital Services Number of direct reportees 3 JOB PURPOSE The Director – Master Data Management leads and oversees data governance, analytics, and operations to ensure master and metadata are trusted, compliant, standardized, accurate, and actionable. The role is accountable for establishing, governing, and operationalizing the enterprise Master Data, Reference Data, and Metadata Management capability across Group Services. The role ensures secure, trusted, consistent, and high-quality data that enables operational excellence, automation, analytics, AI-driven decision-making, regulatory compliance, and effective knowledge management. This role owns the enterprise MDM operating model from a GS perspective, balancing standardization with business agility, and leads governance, quality, architecture, analytics, and operations across all master data domains within Group Services. KEY ROLE AND RESPONSIBILITIES Leadership & Strategy * Define and execute the MDM and Metadata strategy aligned to Group Services objectives * Establish MDM as a foundational capability supporting ERP, automation, analytics, and AI * Own MDM services portfolio, including domains, service scope, SLAs, and performance metrics * Build and lead a high-performing MDM organization Data Governance * Approve and enforce enterprise data governance frameworks * Establish and oversee data domain ownership, stewardship, policies, SOPs, business rules, and quality standards * (Co-)Chair data governance councils and working groups Data Quality & Audit * Define and enforce data quality standards, rules, and KPIs across master data domains. * Implement controls-by-design, monitoring, and exception management for master data processes. * Ensure auditability, traceability, and compliance with regulatory and internal control requirements. * Lead root-cause analysis and remediation of systemic data quality issues. Master Data Management * Oversee reference data, master data, and metadata definitions * Approve enterprise data models, taxonomies, naming conventions, and integration standards * Establish and maintain metadata management capabilities, including business glossaries and lineage. * Ensure alignment between data standards, process design, and system configuration. Data Migration, Archiving & Lifecycle Management * Govern data migration, archiving, retention, and retirement strategies * Define policies for data archiving, retention, and disposal in line with regulatory and business requirements. * Ensure system integration and alignment with architecture standards Service Delivery * Define SLAs, KPIs, and performance targets for MDM services * Plan and manage demand, capacity, and prioritisation for MDM activities. * Monitor service performance, resolve incidents, and manage escalations. * Drive continuous improvement in speed, quality, and reliability of master data services. Stakeholder Engagement * Act as enterprise authority for master data topics across Business Units, IT, and Group Services * Partner with Transformation, Account Management, and Value Realization to ensure data enables value delivery. * Drive cultural change toward data accountability and data-driven decision-making. KEY STAKEHOLDERS & FINANCIAL ACCOUNTABILITY Financial Accountability Internal GS Service PillarsEnable consistent, trusted master data for operationsTransformation & AI OpsEnsure data readiness for automation and analyticsGroup ITAlign data architecture, platforms, and integrationBusiness Data OwnersGovernance, prioritisation, accountabilityAccount ManagementSupport business-facing value narratives External MDM / Data Governance VendorsTooling, best practices, innovationSystem IntegratorsData migration and transformation supportAuditors / RegulatorsCompliance and data assurance QUALIFICATIONS, EXPERIENCE AND SKILLS Qualifications: * Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, or related field * Master’s degree or MBA preferred Experience: * 10–15+ years in data management, MDM, or enterprise information management * Proven experience leading enterprise-scale MDM initiatives * Experience in ERP environments and multi-entity organizations Skills: * Enterprise data governance and MDM leadership * Data quality management, audit readiness, and compliance * Data modelling, taxonomy, and metadata management * Stakeholder influence, analytical, and executive communication skills

Responsibilities

The Director of Master Data Management leads and oversees data governance, analytics, and operations to ensure master and metadata are trusted, compliant, standardized, accurate, and actionable across Group Services. This role is accountable for establishing, governing, and operationalizing the enterprise Master Data, Reference Data, and Metadata Management capability.