Important Notice: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.
Please Note: This recruitment may be used to fill current and future comparable vacancies.
The Department of Human Services (DHS) is seeking a Customer Service Specialist to perform a wide variety of services in the Customer Service Center (CSC) of the Economic Independence Division (EID). The Customer Service Specialist will utilize multiple technology applications/systems, used for an array of technical and administrative duties in support of the EID, Aging and Disability Services Division (ADSD), and Child & Family Services Division (CFSD). The CSC serves as the “no wrong door” point of entry for culturally diverse clients and consumers seeking information, applications and referrals to DHS, and community human service programs. The families served represent a culturally diverse population.

SPECIAL REQUIREMENTS

Background Check: A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information. A pre-hire federal background check and State of Virginia Central Registry check will also be completed before hire.
Language Assessment: If the applicant designates themselves as bilingual, an assessment of verbal Spanish proficiency will be required before they can be appointed to a bilingual position (English/Spanish). The incumbent in a bilingual position will receive the language pay premium on all hours worked.

• Performing client/customer intake reception at six entry points within three Divisions;
• Responding to a high volume of calls in a call center environment which disseminates information on a variety of human services programs;
• Assisting client/customers within the Resource Center;
• Assisting with conducting triage to identify emergency needs;
• Researching and providing information requested from staff and clients;
• Registering and referring inquiries to a variety of human services programs;
• Processing human services applications via local and state databases; and
• Providing administrative support for EID and CFSD to include creating, compiling, and scanning documents and mailings, as well as indexing intake documents.
  The ideal candidate is familiar with using multiple computer software applications/systems, has excellent communication skills and demonstrated flexibility, along with the capacity to remain professional and calm in a high-volume and fast-paced customer service environment.
  Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.