Dialer Infrastructure Manager at Lytegen

Panchkula, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

BPO Experience, Call Center Operations, Dialer Management, VoIP, SIP, DID Management, Campaign Optimization, Performance Monitoring, Troubleshooting, Compliance Management, Data Analysis, Dialer Platforms, Leadership, Detail-Oriented, Proactive

Industry

Professional Services

Description

Location: Mohali / Chandigarh, India Shift: Nighttime (U.S. Hours – 12:30 AM – 9:30 AM IST) Type: Full-Time, On-site About the Role We are hiring a Dialer Infrastructure Manager to take full ownership of our high-volume outbound and blended dialer systems. This person will be accountable for system setup, ongoing management, and performance optimization across all departments — sales, customer service, recruitment, and support. The ideal candidate has a strong BPO/call center background, is fluent in managing large-scale dialer operations (100,000+ dials/day), and has deep technical knowledge of VoIP, DID reputation, and dialer metrics. Leadership and management experience is a plus, but above all, this person must be a technical and operational expert who stays on top of everything, every day. Key Responsibilities Dialer Administration Configure, manage, and maintain multiple dialer/VoIP platforms (Convosso, Five9, ReadyMode, Dialpad, RingCentral, or others as needed). Handle scaling systems capable of 100,000+ daily outbound dials with consistent performance. Ensure DID reputation is maintained and protected. Performance Monitoring & Optimization Track and analyze dialer KPIs: connect rates, drop rates, call quality, agent utilization, campaign results. Optimize dialing modes, pacing, call routing, and reporting. Continuously fine-tune campaigns for maximum efficiency and compliance. Systems & Technical Support Troubleshoot dialer, SIP/VoIP, CRM integrations, and API connections. Ensure uptime and reliability across all departments relying on dialer lines. Train and support users on proper dialer usage. Compliance & Risk Management Oversee adherence to DNC/TCPA and other compliance standards. Implement safeguards to minimize risk in high-volume outbound environments. Cross-Department Support Enable sales, customer service, recruitment, and admin teams with optimized dialer access. Provide reporting and insights to leadership on performance and trends. Skills & Qualifications 5+ years of BPO/call center operations experience with direct dialer ownership. Proven track record of running high-volume outbound campaigns (100,000+ daily dials). Strong technical background: VoIP/SIP, DID management, integrations, troubleshooting. Hands-on experience with major dialer platforms (Convosso, Five9, ReadyMode, Dialpad, RingCentral, or similar). Analytical mindset: able to read data and translate it into performance improvements. Highly accountable, detail-oriented, and proactive. Competitive Compensation – Attractive salary package with performance-based incentives. Global Exposure – Direct collaboration with U.S. leadership and cross-border teams. Career Growth – Clear progression path toward senior leadership roles in a fast-scaling company. Impact-Driven Work – Be part of the renewable energy sector and contribute to sustainability. Professional Development – Opportunities to lead cross-functional projects, implement global best practices, and upskill through learning initiatives. Collaborative Culture – Work with driven, talented peers in an inclusive and supportive environment. Work Stability & Vision – Join a company with strong long-term growth plans and a mission-driven culture. Leadership Autonomy – Freedom to design and execute operations strategies, with the trust of global leadership. Recognition & Rewards – Regular acknowledgment for high performance and impact delivered.

Responsibilities

The Dialer Infrastructure Manager will oversee the setup, management, and optimization of high-volume outbound and blended dialer systems across various departments. This role includes performance monitoring, compliance management, and providing technical support to ensure efficient operations.