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Dialer Manager at EXL Talent Acquisition Team

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Center Technology, Workforce Management, Interpersonal Skills, Staffing Resources, Outbound Campaigns, Technology Systems, Dialing Campaigns, Business Goals, Team Leadership, Analytics, Project Management, Organizational Skills, MS Office, Consumer Collections

Industry

Business Consulting and Services

Description

The candidate will have a strong personality and experience managing call center technology and in workforce management, the ability to think outside the box is crucial. Must be a team player with strong interpersonal skills Develop and optimize staffing resources Develop and manage strategy to run outbound campaigns, ensuring the saturation and penetration targets are achieved Understand technology systems and create viable dialing campaigns to achieve departmental objectives Partner with business leaders to develop new functionality to improve the borrower and agent experience Collaborate with internal and external partners to maximize the achievement of business goals Lead and mentor team members in building out the Analytics function completing required training and certifications Work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization Excellent project management and organizational skills and capability to handle multiple projects at one time Proficient in MS Office applications (Excel, Word, PowerPoint) Knowledge in area of focus Nice to have – First-hand experience in US consumer collections operations

Responsibilities

The Dialer Manager will develop and manage strategies for outbound campaigns while optimizing staffing resources. They will also collaborate with business leaders to enhance technology systems and improve experiences for borrowers and agents.