Diamond Services Engineer at Check Point Software Technologies

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

10 Oct, 26

Salary

0.0

Posted On

12 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Enterprise Firewalls, TCP/IP, Switching, Routing Protocols, TCP Dump, Wireshark, Cloud Platforms, Linux, Shell Scripting, DNS, DHCP, IPSEC, AAA, Digital Certificates, Active Directory

Industry

Computer and Network Security

Description

Company Description Position: Diamond Support Engineer/ Diamond Services Engineer Shift Timing: 9 AM IST & 1:30 PM IST (As per business need) Job Description Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment. Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility Occasional travel to customer sites in India and abroad. Take ownership of customer reported network issues and provides assistance in quick service restoration and problem resolution. Reproduces customer reported issues and works with internal teams to provide a resolution. Ensures management of customer expectations and resolution of technical issues in a timely manner. Provides necessary support to the Service Managers for high profile technical escalations. Qualifications 5-8 years of relevant experience working in a TAC environment. Past experience working as a Technical Account Manager (TAM)/Hi-Touch Support/CFTS Engineer or similar Technical Role that handles account based support models is a Must. Prior experience working on enterprise grade firewalls. Solid exposure to TCP/IP/switching/routing protocols. Working knowledge of tools like TCP DUMP and Wireshark. Experience working in Cloud platforms a plus(GCP,AWS,Azure). Working knowledge of Linux commands/shell scripts. Working knowledge of DNS, DHCP,IPSEC. Good understanding of AAA, Digital Certificates, Active Directory. Experience with Core dump/kernel panic analysis. Ability to manage high value accounts and keep the internal/external stake holders well informed. Ability to communicate with customers in a professional manner. Self-Learner. Excellent Time management skills CP Department: TAC Office Location: Bangalore, India Career site Category: Services/Support

Responsibilities

Provide high-level technical support, installations, and maintenance for customer environments while managing technical escalations. Take ownership of network issues to ensure quick service restoration and resolution through collaboration with internal teams.