KEY BUSINESS AREAS

A “Key Business Area” is an area of performance in which the Diamond Shift Coordinator must be successful to meet their accountabilities. Successful results in Denny’s Key Business Areas are supported by the following behaviors or actions:

• Consistently exhibits Denny’s Vision, Mission, and Guiding Principles
• Oversees a shift by leading other hourly employees in execution of and adherence to brand standards
• Coordinates and directs restaurant activities during the shift based on guest traffic flow
• Monitors sales, employee hours, and guest counts throughout the shift to ensure proper staffing
• Directs hourly employees to fulfill their job duties and priorities
• Coaches employees on guest service skills, the service cycle, and other guest focused activities to meet or exceed guest service standards
• Interacts with guests and inquires about food and service
• Addresses complaints promptly in a courteous manner and notifies the manager of any issues
• Follows correct management cash handling procedures
• Monitors employee break procedures to be sure breaks are taken as scheduled and according to federal, state or local regulations
• Completes shift walk-throughs, including temperature checklist, and takes corrective actions when needed
• Monitors interior and exterior of building for cleanliness, safety and appeal throughout shift
• Uses proper procedures for handling guest and employee emergencies and security incidents
• Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of an exempt manager
• Maintains compliance with Denny’s employment policies, to include all state, local and federal regulations
• Records shift activities in the shift leader log book
• Works with exempt management personnel to build strong team relationships and a positive work environment
• Assists exempt management staff with hourly employee training and development
• Adheres to Denny’s Brand Standards and internal policies and procedures
• Provides courteous service and is cordial to all team members and guests
• Performs all other tasks and duties as assigned
• Willingly assists others as needed

REQUIREMENTS

• High school diploma or GED certificate
• One or more years experience as hourly restaurant employee with Denny’s; must have successfully completed the Diamond Development Program
• Completion of all e-learning job code modules
• A neat, professional appearance
• Management Food Safety Certification
• Places a value on diversity and shows respect for others
• Proven ability to problem solve and handle high stress situations
• Strong oral communication skills and the ability to communicate effectively with all levels within the restaurant
• Communicates effectively both orally and in writing in the English language
• Ability to read and implement instructions
• Basic math and cash handling skills
• Ability to work weekends, holidays, and evenings
  Denny’s is America’s diner. For over 60 years, our guests have come to our diners to sit back, relax and enjoy delicious, hearty meals 24/7, every day of the year. Our employees are part of a classic, national brand and just like our guests, are family both inside and outside the diner. At Denny’s we love to feed people and that means providing meaningful work for our employees that allows them to be fulfilled, realizing that what they do and who they are matter. In short, our family matters to us.

ACCOUNTABILITY

Reporting to the General Manager and Restaurant Manager, the Diamond Shift Coordinator is responsible for running the restaurant in the absence of exempt management personnel. He/she is responsible for the supervision of approximately 5 - 20 crew members on a shift to provide guests with a great dining experience, while upholding Denny’s service and quality standards. Exhibits Denny’s Guiding Principles when interacting with others.

ESSENTIAL FUNCTIONS

• Must be able to lift a tray weighing up to 25 lbs
• Must be able to bend, stoop, reach, lift and grasp
• Must be able hear well in a loud environment to respond to employee and guest needs
• Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling
• Must be able to serve all Denny’s menu products
• Must possess basic math skills (add, subtract, multiply and divide)
• Able to work around potentially hazardous chemicals
• Must be able to lift and carry supplies and equipment up to 50 lbs; place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers
• Must have sufficient mobility to move and operate in confined work area
• Must work inside and outside
• Must be able to observe staff and all aspects of restaurant operations
• Must be able to operate point of sale system and differentiate between monetary denominations
• Must be able to stand and walk throughout a 4 to 8 hour shift
• Must be able to tolerate extreme temperature changes in kitchen and freezer areas