AG SERVICE TECHNICIAN

Bane-Welker is currently seeking an experienced Service Technician to join our Lebanon, IN Service Department. In this role the candidate’s primary responsibilities will be to independently perform basic and complex diagnostic, service repair and maintenance work on customer and/or dealer owned agricultural equipment. This position will report to the Service Manager.
Technicians need mechanical skills and should have an aptitude for increasing these skills to expand the kinds of jobs they can perform. A “be-of-service” attitude is also important when dealing with customers since your customer satisfaction is so vital to the growth of the service department.

GENERAL:

• The service technician must be thoroughly familiar with the dealer’s line of equipment. They must know the detailed construction of many machines and have the knowledge and skill to make repairs properly. A natural mechanical ability and familiarization with testing equipment and diagnostic procedures, as well as maintaining proficiency, as required. Listed are just some of the additional requirements: sitting, standing, climbing, lifting, grasping, reaching, stooping, and crouching, speaking, listening and motor coordination skills.
  Bane-Welker Equipment reserves the right to modify, interpret or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, to be performed by the employee occupying this position. Employees are required to perform any other functions or duties assigned to them by management. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.

PRINCIPAL RESPONSIBILITIES:

• Performs repair and maintenance work on equipment, in accordance with time schedules as assigned by service manager.
• Make recommendations of additional needed work to the service manager and ensure the customer is notified.
• Ensure that work assignment is correct, ask the service manager for clarification if there are questions.
• Maintain tools and company equipment, notify service managers if tools need to be replaced
• Observes all safety rules and consistently works in a safe manner – reports any injuries “immediately” to the service manager.
• Ensure that your work area is clean, and you present yourself in a professional manner
• Maintains and respects cleanliness of the customer’s equipment.
• Work as a team with the parts department and communicate the parts needed
• Notifies the service manager if delays are expected, or if a part needs to be ordered.
• Seek other opportunities when temporarily unable to finish the job
• Demonstrate teamwork to co-workers and fellow employees as needed.
• Accounts for all time and material used.
• Maintains a consistent attendance record by clocking in and out daily showing job tickets, personal/vacation/sick time, etc.
• Completes and submits all daily documentation to the service manager in a timely manner.
• Consistently strive to improve percentage of billable hours to meet or exceed quota.
• Bring value to the company by seeking areas of cost reductions or revenue increases and reports observations to the service manager.
• Immediately reports any malfunction or defects to service manager.
• Pay attention to repeat repairs, so the problem is corrected, and future re-dos are avoided.
• Maintain education on the product lines and abreast of any changes.
• Maintains appropriate licenses and certifications.
• Ability to diagnose and repair all AFS equipment (Monitors, Nav, autosteer,etc…)
• Other duties as may be assigned by the service manager.

ADDITIONAL RESPONSIBILITIES:

• Transports equipment, or parts as needed. Always loading and securing carefully to ensure no damage by transport. Performs equipment checks both before and after transport to avoid transport damage claims and gives customer instructions for basic operation.
• Performs set up or pre-delivery inspections on new or used equipment as prescribed by manufacturer’s manual.
• Performs all field service assignments promptly and efficiently with a minimum of non-billable comebacks.
  Reports to: Service Manager